Learning Management System Administrator

Job description

The Learning Management System (LMS) Admin is responsible for overseeing the daily performance and administration of courses within Training The Street’s LMS, ensuring an engaging and seamless learning experience for all users. This role focuses on organizing course enrolment, adding content to the LMS that matches client requests, creating and managing virtual links as well as course surveys and certificates. The LMS admin will also be handling support tickets, working closely with an outsourced provider.

Employee should be located in either Charlotte, NC, US or London, England, UK. Employee will be remote but required to be in office for onboarding, initial training, and monthly team meetings.

Key Responsibilities:

1. Course Fulfilment:

   • Create courses on TTS’s LMS (Learning Management System) using the eLearning request.
   • Manage course enrolment, ensuring that all learners are properly registered for required and elective courses and help troubleshoot registration issues.
   • Create Virtual Links for Virtual deliveries and ensure instructors are able to access.
   • Create Survey links for courses
   • Create and administer certificates for Retail Self-Study, Academic and Corporate courses.

2. Communication and Support:

   • Address learner inquiries promptly, offering support and troubleshooting any challenges they face in progressing through the courses.
   • Work closely with the wider TTS team on custom requests that require additional support.
   • Escalate Tier 2 and 3 support issues to the LMS Manager/Senior LMS Admin.

3. Other

   • Assist the LMS Manager with testing upgrades, new processes and plugins. There may be other testing requirements as the system evolves.
   • Assist the LMS Manager on projects related to the LMS.
   • Any ad hoc tasks that are related to the role of the LMS Administrator
   • Work closely with the Materials Team to ensure content is always up to date on each courses.

Qualifications:

• Bachelor’s degree in Education, Business, or a related field (or equivalent work experience).
• Familiarity with e-learning best practices, learner engagement strategies, and adult learning principles.

Preferred Qualifications:

• Previous experience working with LMS platforms, such as Moodle, Blackboard, Canvas, or Cornerstone, focusing on course management and learner support.
• Project management experience to oversee course delivery and enrolment processes effectively.

Skills and Competencies:

• Excellent communication and interpersonal skills to support and engage learners.

• Strong organizational and time-management skills.

• Detail-oriented and proactive, with a learner-focused approach.

• Health Care Plan (Medical, Dental & Vision), US only

• Retirement Plan (401k, IRA), US only

• Pension Plans, UK only

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Training & Development

• Work From Home