Job description
Company Description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description
The Leave Specialist is responsible for delivering exceptional support and guidance to employees and stakeholders regarding leave of absence programs, including disability, parental, and other statutory or company-sponsored leaves. This role ensures compliance with applicable legislation and internal policies while maintaining a high standard of customer service.
Key Responsibilities:
- Serve as the primary point of contact for leave of absence inquiries via phone and email.
- Provide accurate and timely information to employees regarding leave eligibility, documentation requirements, and process timelines.
- Administer and manage leave of absence and disability claims, ensuring proper documentation and recordkeeping.
- Coordinate with internal and external stakeholders to facilitate leave administration.
- Maintain up-to-date knowledge of leave policies, employment laws, and organizational procedures.
- Manage routine and complex short-term and long-term disability claims. De-escalate complex cases as needed.
- Document all interactions and maintain accurate records in accordance with standard operating procedures.
- Support cross-functional HR initiatives and assist other departments as required.
Qualifications
Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- University degree or college diploma in Human Resources Management, Industrial Psychology, or a related subject.
- A minimum of 2-3 years work experience in a similar role.
- Strong customer service orientation with excellent communication skills.
- Knowledge of Short and Long Term Disability policies and leave management practices.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and follow up on outstanding items.
- Demonstrated ability to work independently and collaboratively in a team environment.
Additional Information
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Let’s work together! If you are interested in this opportunity, please apply online.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
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