Local Support Specialist

  • Remote - Greece

Remote

Customer Service

Mid-level

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Greek fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You’ll Do:

  • Help Our Partners: Take calls and provide initial advice to our B2B partners in Greek and English.
  • Provide Updates: Keep our partners informed about ongoing cases and provide regular updates.
  • Lend a Hand: Assist other operation teams with communication in Greek.
  • Handle Inquiries: Respond to information requests from B2B partners.
  • Record Details: Document all your work in our CRM system.

What We’re Looking For:

  • Language Skills: Advanced level of Greek and English – you’ll need to speak and write fluently.
  • Quick Learner: Ability to grasp new information quickly and focus on results.
  • Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
  • Empathetic: A strong sense of empathy is essential.
  • Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!

What We Offer:

  • Remote Work: Work from the comfort of your home!
  • Salary: base payment + monthly bonus.
  • Dynamic Team: Be part of a young and energetic group of specialists.
  • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Learning & Development: We support your growth through seminars, trainings, and conferences.
  • Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

  • Application and Assessment: You’ll receive an assessment link when you apply, if there’s a match, you’ll be invited to an interview with our HR.
  • Meeting with HR: A friendly chat with our HR team.
  • One minute Internet Speed Test: Just to make sure you’re all set for remote work.
  • Meeting with Hiring Manager: Another friendly chat.
  • Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

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