Job description
We’re super into the work we do and the community we’ve built and think you might be, too.
Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data, as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data, and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.
Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high-quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows, and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma, and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as it integrates new capabilities and business lines.
Backed by a leading global private equity growth firm, TPG, Q-Centrix will continue to invest heavily in technology (data, software, automation), people, and processes that can accelerate access to high-quality structured clinical data at scale and facilitate greater real-world data applications.
Job Summary:
Under the direction of a Senior Manager, the Manager of Client Services, Oncology manages and directs the activities of the day-to-day Oncology operations team, ensuring we meet the statement of work requirements outlined for each assigned facility.
Supervisory Responsibilities:
Directly supervise team members at their assigned facilities including:
- In partnership with the CSL, ensure workloads are balanced across each team member
- Manage all administrative functions including review of Q-Apps worklogs, timecard approval, time off request approval, etc.
- Supervise team members’ performance utilizing productivity and quality assessments and monitoring adherence to organizational and client policies/ procedures to ensure compliance
- Lead and mentor CSL & CDL assigned to projects
- Complete performance enablement processes, including goal setting and performance appraisals for team members working on assigned facilities in collaboration with Leadership
- Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments
- Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration
- In partnership with People Team, identify and manage performance concerns
- In partnership with Talent Acquisition, interview candidates and finalize hiring recommendations
- Other duties as needed
Duties/Responsibilities:
- Ensure consistency of products and services delivered to clients across all projects
- Provide facility status reports on case finding, abstracting and follow-up activities
- Actively assist or coordinate initiatives to obtain maximum abstractor efficiency
- Provide operational analysis of teams, including report generation on overall client deliverables
- Partner with Senior Manager to proactively manage revenue and margin for your portfolio of projects, and pursue improvement efforts as needed
- Collaborate with Project management team on new projects. Ensure CSL & CDL have a clear understanding of the scope of work
Required Skills/Abilities:
- Current ODS-C (CTR) certification in good standing
- Bachelor’s degree in operations management, business, or a healthcare field
- 2-3 years of experience managing projects, leading team operations
- Ability to evaluate cancer registry data for concordance with cancer program accreditation and other applicable standards
- Proven leadership experience that has made an impact on people management and operational process
- Excellent communication skills; written and verbal
- Excellent ability to delegate responsibilities while maintaining organizational control of team operations and client services
- Eagerness to maintain high levels of client satisfaction through management of staffing, workflow process and quality
- Maintains a high degree of responsibility in keeping PHI secure and confidential per corporate compliance policies
- Proficiency with MS Office (Microsoft Excel)
Preferred Skills:
- Experience working at a CoC Accredited facility
- 1+ years of experience managing staff
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Travel Requirements: None
Work Authorization: Legally able to work in the United States without sponsorship
Total Rewards:
At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!
The target salary range for this role is $78,000 - $85,000 with a 10% target bonus. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Salary ranges are reviewed, at minimum, annually and all team members are eligible for performance-based salary increases during our organization’s annual review period. All commissions are considered variable pay and are paid per the Q-Centrix commission plan, which is shared with team members annually. The actual commission payout may be higher or lower, depending on individual performance.
In addition to our inclusive and innovative working environment and competitive pay, team members enjoy:
- Remote/hybrid flexibility (depending on location) and a generous Flexible Time Off program with additional paid time for volunteering.
- Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
- 401(k) retirement plan with a company match.
- Opportunities for professional development.
Commitment to Diversity, Equity, Inclusion and Belonging:
At Q-Centrix, we hire people who love learning, value innovation, and believe in our purpose of safer, consistent, quality health care for all. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
We employ people based on the needs of the business and the job, and their individual professional qualifications. Here’s what does not impact our employment decisions: race, religious creed, religion, color, sex, sexual orientation, pregnancy, parental status, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, health, marital, civil union or domestic partnership status, or any status or characteristic protected by the laws or regulations in locations where we operate. If you are an individual with a qualified disability and you need an accommodation during the interview process, please reach out to your recruiter.
