Job description
Job Description
Procore is seeking a Manager of Project Management, Public Sector to own, drive, scale, and inspire a team of talented individuals focused on leading professional services delivery projects for our Public Sector customers. The Professional Services team is vital to Procore, instrumental to long-term profitability, and encompasses onboarding, training, services, and product adoption. This role will focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore’s values of Openness, Optimism, and Ownership.
As a Manager of Project Management, Public Sector you’ll partner with Sales, Technical Services, and Public Sector clients to oversee project execution, ensure Statement of Work compliance, and refine operational metrics. Use your project management expertise, leadership skills, and customer-centric mindset to enhance service delivery, create efficiencies, and elevate the client experience. If you’re passionate about leading teams, driving impact, and optimizing service delivery—apply today.
This position reports into the Director of Professional Services and can be based remotely. We’re looking for someone to join us immediately.
What you’ll do:
Own the overall success of a team of project managers overseeing our medium to large sized business accounts from Federal, State, and Local Government, Education and Healthcare industries. This includes planning, executing and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions
Provide oversight on active projects to ensure proper management of Statements of Work and delivery of commitments for up to six-figure services offerings while also maintaining compliance with company policies and SOX requirements
Attain mastery over and become a subject matter expert in Procore services engagements, while creating efficiencies in processes and procedures to promote product adoption and faster software implementations
Track and measure KPIs (including Billable Utilization, On-Time and On-Budget projects, and rapid customer adoption), project milestones, onboarding tasks, advocate for Procore clients and manage escalations with effective client resolutions
Grow the effectiveness of the project management team by refining operational metrics, creating reporting and review cadences, and providing status updates to the executive team
Develop employees, retain talent, and define career paths
Collaborate with Sales, driving services scoping and discussions during the sales process, while also connecting with Clients and Prospects to deliver the value of our implementation services
What we’re looking for:
7+ years of customer success and service experience supporting SaaS platforms, including onboarding, training, project management, and client relationship management, with at least 2+ years focused on Public Sector clients
4+ years of experience directly leading and developing high-performing teams
Proven experience creating and delivering complex, six-figure+ Statements of Work, including full project management across budget, timelines, deliverables, and milestones, with the ability to effectively communicate status, risks, and progress to Enterprise leaders and C-level executives
Experience delivering services to Enterprise-level Public Sector clients in collaboration with Technical Services and Sales, with a deep understanding of value drivers in both recurring revenue and professional services business models.
Proven experience navigating the RFP process and crafting tailored RFP responses for Public Sector agencies
Customer-oriented with strong analytical and problem-solving skills, a history of managing customer expectations, and negotiating appropriate resolutions to issues
Enthusiastic and creative leader with the ability to inspire and motivate others, influence through persuasion and negotiation, and drive consensus-building
Strong empathy for customers combined with a passion for revenue growth, an analytical and process-oriented mindset, and a demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills, with deep understanding and experience in Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management, or ERP software solutions; experience related to Top ENR construction and/or financial industry is a plus
Up to 25% travel; Bachelor’s degree preferred
Additional Information
Base Pay Range $104,380 - $143,522 plus commission for an estimated on-target earnings of $122,800 - $168,850. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore’s information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
