Manager, Recovery & Restoration

Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

Position Summary

We are seeking an experienced and strategic leader to serve as Manager of our client-facing Ransomware Recovery & Restoration Team. This individual will not only oversee a team of highly skilled recovery engineers but also act as a key stakeholder in the development and maturation of our ransomware recovery and restoration function. Finally, they will also own the relationship with potential 3rd parties used for resource augmentation, if and when needed.

This position will be responsible for defining and evolving processes, playbooks, operating procedures, and team structure in alignment with our broader Incident Response (IR), Threat Actor Communications (TAC) teams, and strategy. The ideal candidate brings a strong Cybersecurity/IT foundation, proven crisis leadership, client-facing consulting experience, and a collaborative approach to building and scaling capabilities in high-stakes environments.

Key Responsibilities

• Function Development & Ownership
  • Serve as a key stakeholder leading in the design, development, and operationalization of the Ransomware Recovery & Restoration team.
  • Develop and continuously improve recovery workflows, standard operating procedures (SOPs), tooling, metrics, and service offerings.
  • Contribute to long-term strategy and capability roadmaps for the restoration function within GuidePoint Security, in coordination with IR and TAC leadership.
  • Help drive business strategy and considerations in collaboration with other internal functions
• Team Leadership & Management
  • Recruit, lead, and mentor a team of engineers tasked with restoring business-critical systems following ransomware attacks.
  • Oversee resourcing, scheduling, performance management, and skill development for team members.
  • Foster a mission-focused, high-accountability team culture.
• Engagement Oversight
  • Lead and coordinate ransomware recovery engagements including IR tooling deployment, infrastructure rebuilding, user/system restoration, and post-incident validation.
  • Ensure consistent execution in line with best practices and client needs.
  • Act as senior escalation point for complex technical or stakeholder challenges during recovery operations.
• Cross-Team Collaboration
  • Act as the key point of alignment between Recovery, Incident Response, and Threat Actor Communications teams.
  • Ensure coordination of timelines, technical actions, and client messaging across teams during active engagements.
  • Support post-incident reviews and knowledge-sharing across the broader security/IT organization.
• Client Engagement
  • Interface directly with client stakeholders during incidents, providing clear and technically sound guidance throughout the recovery process.
  • Support engagement scoping, expectations management, and post-recovery reporting.
• Process Improvement & Reporting
  • Continuously assess and enhance team performance, operational efficiency, and client satisfaction.
  • Track and report on team metrics, hours submission, utilization goals, recovery timelines, and engagement outcomes.
  • Identify and champion automation opportunities, new tooling, and operational refinements.

Qualifications

Required:

• 7+ years of experience in cybersecurity, infrastructure engineering, system administration, or digital forensics, with at least 2 years in a leadership role.
• Experience designing or scaling technical recovery, remediation, or incident response functions.
• Strong understanding of enterprise infrastructure (Windows/Linux systems, Active Directory, virtualization, storage, networking, firewalls).
• Hands-on experience with ransomware recovery, backup validation, or post-compromise remediation.
• Exceptional communication, stakeholder management, and crisis leadership skills.

Preferred:

• Experience with Ransomware and other Incident Response efforts requiring Recovery and Restoration assistance, and collaborating with or leading Incident Response and/or Threat Actor Communications efforts.
• Knowledge of common ransomware variants and behaviors, negotiation considerations, and post-infection workflows.
• Familiarity with tools such as Veeam, Acronis, Commvault, forensic imaging software, or endpoint detection solutions.
• Certifications such as GCFA, GCIH, CISA, CISSP, or related.

Work Environment & Travel

• Occasional travel may be required (up to 20%) in support of client engagements, critical incidents, or GuidePoint Security-related activities/events.
• Role will require availability during evenings/weekends during high-priority incidents.

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don’t miss updates on your application.

Why GuidePoint? GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option