Job description
Company Description
Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.
We don’t solve problems for our clients. We solve problems with them.
We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.
Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.
We’re Resultant. Clients partner with us to see a difference. People join us to make one.
Job Description
The Senior Manager, Technology Stack Operations is a key leadership position responsible for the performance, integration, and evolution of the toolsets that power Resultant’s Managed Services operations. This role owns the operational integrity and lifecycle of our ITSM, RMM, documentation, monitoring, and automation platforms. The ideal candidate will bring a blend of strategic thinking, process rigor, technical fluency, and a passion for continuous improvement to help drive scalable service delivery and enhanced client outcomes
Key Responsibilities
- Toolset Ownership & Performance
- Serve as the operational owner of the MSP technology stack (e.g., ConnectWise, Rewst, Liongard, IT Glue, CloudRadial).
- Ensure platforms are optimized, integrated, and aligned to business needs and service delivery goals.
- Maintain high availability, performance, and usability of platforms through governance and proactive maintenance.
- Process Optimization & Automation
- Partner with Service Delivery, Security, and Engineering teams to streamline workflows, reduce manual effort, and enhance technician experience.
- Lead automation initiatives and ensure tool capabilities are fully leveraged to drive efficiency and reduce reactive effort.
- Strategy & Roadmap
- Develop and manage a forward-looking roadmap for MSP tools that aligns with organizational priorities, emerging technologies, and client demands.
- Evaluate new tools and technologies for potential inclusion in the stack; lead proof of concepts and vendor assessments.
- Team Leadership & Development
- Lead and mentor a team of systems engineers and automation specialists supporting toolset administration and enhancement.
- Foster a culture of accountability, continuous learning, and cross-functional collaboration.
- Change Management & Enablement
- Lead rollout strategies for new tools and features, including documentation, training, and user adoption planning.
- Ensure changes to the toolset are communicated clearly and executed with minimal disruption to service teams.
What Success Looks Like
- Smooth execution and delivery of internal projects and operational initiatives.
- Strong cross-departmental collaboration and communication within Managed Services.
- Clear, actionable roadmap for operational improvements, tool enhancements, and automation initiatives.
- Well-managed vendor relationships and cost-effective tool strategies.
- High performing, engaged Technology Stack Operations members with clear career development paths.
- Improved operational efficiency and service delivery outcomes across the business unit.
Qualifications
Some of the qualifications and skills we are expecting include the following:
- 5+ years of experience in IT operations or managed services, including 2+ years in a leadership role overseeing tools/platforms.
- Deep understanding of the MSP ecosystem, including ITSM, RMM, monitoring, documentation, and client engagement tools.
- Proven success in designing and executing tool strategies that improve service outcomes and reduce operational friction.
- Experience with automation platforms (e.g., Rewst, PowerShell scripting, API-based integrations).
- Strong analytical, organizational, and project management skills.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Prior hands-on experience administering or integrating platforms like ConnectWise, Liongard, IT Glue, and CloudRadial.
- ITIL or similar service management framework familiarity.
- Experience leading cross-functional tool transitions or upgrades in a high-growth MSP environment.
- Must be legally authorized to work in the United States for any employer without sponsorship.
Additional Information
What you should know about us:
- We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
- We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
- We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
- Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
- We have a great benefits package including self-managed PTO, 401k contribution matching, parental leave and professional development opportunities
- We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!
What our team members say about us:
- “I love our true empathy and concern for our clients, it’s very rare and appreciated. It is a pleasure to be a part of an organization like this.”
- “I learn something new every single day, and I feel like I’m a part of building an organization that has legs. I appreciate that I’m consistently humbled by the talent and caliber of our team.”
- “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”
All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.
Equal Opportunity Employer
