Job description
About the Role:
We are seeking a dynamic and highly organised professional to join our Team as a Project Manager - Operations Specialist (f/m/d). In this role, you will oversee the day-to-day business operations, drive effective collaboration across teams, and lead strategic programme management initiatives in the Customer Success Organisation of SAP BTM. You will play a key role in the implementation and continuous improvement of our operating model, ensuring that our ways of working are both efficient and customer-centric. If you are passionate about building structure, enabling cross-functional success, and making a real impact, we would love to hear from you.
Position Details
- Contract: Fixed-term 6 months (with the possibility of extension)
- Working hours: 40 hours per week
- Team: Chief Customer Officer’s Office
- Location: Spain
WHAT IS WAITING FOR YOU?
- Regional Project Management: Take ownership of and lead key strategic internal and external customer-facing projects, ensuring project timelines are met and results align with the leadership objectives. Coordinate cross-functional efforts and monitor progress.
- Pipeline/KPI Follow-Up: Support the follow-up of KPI and pipeline metrics with Market Unit management ensuring alignment and progress towards team goals. Collaborate with internal teams to track and address potential roadblocks.
- Data Analysis: Help gather, analyze, and interpret data from customer success platforms and systems to identify trends, patterns, and insights to support decision-making.
- Collaboration coordination: Work closely with Customer Success Managers (CSMs) and cross-functional leaders to ensure ongoing collaboration, adherence to committed outcomes and support in execution (Onboarding team, Enablement team, Operations team)
- Strategic Presentation Preparation: Assist in preparing presentations for internal stakeholders, including key strategic updates and recommendations for customer success initiatives.
- Customer Success Reporting: Assist in the creation and maintenance of customer success reports and performance metrics to track customer success metrics
- Documentation & Process Improvement: Help create and maintain documentation of customer success best practices and contribute ideas for process improvements
Benefits
- An international team and the opportunity to actively shape the company’s success and celebrate achievements together
- Exposure, participation and collaboration with EMEA leadership team
- Play a pivotal role in implementing a new GTM strategy and operating model
- We are committed to an open and tolerant working environment – come as you are, we welcome everyone!
- Possibility of working from home by arrangement
- Personal development opportunities through our Development Cycles
WHAT ARE WE LOOKING FOR?
- A minimum of 3 years solid experience in project management, or related roles
- Proven ability to engage, and communicate to senior internal stakeholders
- Ability and experience to structure and prioritise your work and the work of others
- Data driven approach and experience in data analysis and delivering presentations
- Analytical thinking, structured approach to planning and execution
- Exceptional problem-solving capabilities with the ability to come up with innovative solutions
- Proven resilience in managing steering projects of high complexity
- Proactivity, autonomy in executing, collaboration, accountability
- 1-2 years of experience with Business process management Software, such as Signavio preferred
- General knowledge of SAAS, experience with cloud software solutions and delivery models
SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.
SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (700+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU!
Please check our Applicant Privacy Notice available here for more information about how we process your personal data. If you have any questions or concerns about privacy or want to exercise any of your data privacy rights, please send an email to [email protected].
SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
