Job description
Please Note: This is a temporary position expected to work until the end of December 2026
Job Summary:
The Migration Specialist within Togetherwork’s Higher Education business vertical plays a key role in ensuring our customers experience a smooth transition from one platform to another. In this role, you’ll manage the migration process from start to finish, focusing on accurate data transfers, minimizing disruptions, and addressing customer concerns along the way. This position requires a blend of technical know-how, excellent problem-solving skills, and strong communication to help clients feel confident and supported during the migration.
Job Responsibilities
- Customer Migration Support
- Serve as the primary point of contact for customers throughout the migration process, providing clear communication and updates.
- Maintain a thorough understanding of national and chapter-level requirements for assigned organizations.
- Adhere to best practices, processes, and standards for data migration to ensure quality and compliance.
- Complete detailed account reviews to prepare and strategize for successful migrations.
- Schedule migrations and proactively identify and resolve any data errors or corruption points.
- Coordinate and execute the end-to-end migration process
- Manage assigned risks and monitor potential impacts to ensure timely and successful migrations.
- Test migrated data and systems to identify errors or inconsistencies, addressing issues promptly.
- Identify potential risks in the migration process and recommend strategies to mitigate them.
- Troubleshoot technical issues during migrations, escalating complex problems to appropriate teams as needed.
- Internal Communication
- Document all correspondence related to chapter management in detail for accurate record-keeping.
- Attend internal migration meetings to provide feedback on account statuses, workload, and processes.
- Work with subject matter experts and project teams to identify requirements for migration success.
- Maintain assigned account boards, keeping team members updated and aligned on migration progress.
- Collaborate with cross-functional teams to ensure smooth and efficient migrations.
- External Communication
- Guide customers through the migration process by prompting them on required actions and timelines.
- Provide software support and training throughout the migration, ensuring customers are comfortable with the new platform.
- Answer customer questions about migration data, processes, and product comparisons.
- Develop and maintain strong relationships with chapter administrators, including undergraduate leaders, advisors, and international headquarters leadership.
- Respond promptly to all client communications and field incoming calls in accordance with our customer service philosophy.
- Interpret and escalate client requests, concerns, and suggestions for product enhancements to internal teams for further evaluation.
Requirements
- High school diploma
- At least 6 months of experience in a customer service, customer support, or client management role.
- Strong organizational skills with the ability to manage multiple projects.
- Excellent problem-solving abilities with high attention to detail.
- A self-starter with the ability to work with people in a team capacity and independently.
- Clear and professional communication skills, both written and verbal.
- Proficient with MS Outlook, Teams, and other Office365 applications.
Preferred
- Experience working with fraternal organizations or similar administrative structures.
- Background in technical support.
- Prior experience in data migration, system implementation, or related technical roles.
- Experience with Zendesk or Monday.com
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Access Referral Form Here
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $35,000 USD per year
