Job description
Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!
Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.
About the Role
The primary responsibility of a Business Wire Newsroom Editor is to accurately and efficiently prepare and transmit news releases over Business Wire’s circuits. A Newsroom Editor will also work as a team member performing any and all functions necessary for the successful operation of Newsroom Operations as determined by departmental management.
Available shift:
Mon-Fri 1:30 AM CST -10:00 AM CST
What You Will Do
- Standard duties for all Newsroom Editors may include any or all of the following (other duties may be assigned by departmental management):
- Format, edit and proofread press releases on a computer quickly and accurately
- Code each release based on a client’s request for distribution, suggest additional or alternative circuits that may be beneficial to the client and talk to them about conflicting distribution instructions
- Contact clients regarding any problems that could lead to errors (grammar or punctuation mistakes, typos, missing contact information, etc.)
- Assess the authenticity of press release orders and escalate potentially problematic content appropriately
- Display good judgment in helping to resolve issues
- Monitor incoming orders and ensure that all are accounted for and handled in a timely fashion
- Monitor online to ensure successful transmission of content
- Assist other Newsroom teams with overflow of orders as necessary
- Perform opening/closing or other shift-change duties as necessary
- Maintain up-to-date knowledge of Business Wire products, services, procedures and policies
- Assist with incoming phone calls, including fielding client questions regarding distribution options, and answering other general questions
- Help guide clients through the process of submitting orders to Business Wire, including how to use the Business Wire website
- Provide membership information and set up new accounts when the situation is approved and appropriate
- Collaborate with sales and other departments as necessary
- Communicate all technical issues to the Service Desk or Web Support teams in a timely and detailed fashion
- Authorize credit card payments when necessary
- Run and submit the daily distribution report to the billing department by set deadline
- Maintain a log of daily activity
What You Will Need
Bachelor’s degree
Excellent communication and customer service skills
Ability to work effectively with a variety of people in a team environment
Ability to multitask, prioritize workflow, and follow projects through to completion under tight deadlines
Strong attention to detail
Ability to exercise good judgment
Basic technical skills and computer literacy, including proficiency in standard business applications (i.e., MS Word and Excel; Web, etc.)
Must demonstrate reliability through good attendance and punctuality
Courteous and professional phone manner
Professional demeanor
Must be flexible with schedule, as needed
Business Wire will not sponsor a new applicant for employment authorization for this position.
What We Offer
The rate range for this position is $20/hour to $24/hour. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time.
Business Wire’s total rewards include:
Ability to work remotely
Excellent health benefits that begin on your first day of employment
$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
A pre-employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.
