Job description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring!
We are currently looking for a perceptive and intuitive individual for a Remote Office Support Administrator role to our client providing Applied Behaviour Analysis (ABA) Therapy services in the USA . This role requires a minimum of 6 months to 1 year of experience/knowledge in the Healthcare Industry (ABA preferred).
PLEASE NOTE:
- Working Hours: This role requires you to work USA hours, Mon – Fri from 9am to 6pm EST (15h00 to midnight South African time; subject to change based on daylight savings)
- Work Environment: This is a remote role for South African Citizens only
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
Responsibilities:
Provide day-to-day administrative and operational support to healthcare and billing teams
Perform accurate data entry and maintain up-to-date internal records and systems
Communicate effectively with internal teams and admin to ensure seamless task execution
Assist with tracking claims, authorizations, and documentation related to billing workflows
Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates
Prepare and maintain reports and trackers using Excel, PDFs, and Outlook
Flag and resolve process delays or inefficiencies where applicable
Ensure compliance with internal policies and industry-specific procedures
6 months – 1 year experience in the Healthcare Industry (ABA experience preferred)
Strong communication skills – able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members
High attention to detail – consistent, accurate, and thorough in task execution
Strong technical proficiency – understands back-office functions and can identify or solve workflow issues
Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment
Familiarity with HubSpot or a similar CRM is a plus
Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous
Proficient in MS Office (Excel, Outlook)
If you are not contacted within 14 working days, please consider your application unsuccessful.
