Job description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are currently looking for a perceptive and proactive Patient Support & Communications Associate with experience in the US healthcare industry, preferably. This fully remote role requires working Sunday to Thursday, 9 am – 6 pm EST. (3 pm - midnight SA Time).
PLEASE NOTE:
- Working Hours: Sunday to Thursday, 9 am – 6 pm EST (this currently equates to 3:00 pm to midnight South African time, subject to change according to daylight savings with the US.)
- Work Environment: This is a fully remote role
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA)
Responsibilities:
Send out messages and reminders to patients.
Read and tweak AI-generated messages before they are sent to make sure they sound right.
Help create and update support documents and information that go out to patients.
Assist with more complicated questions by getting all the right information together and passing it to the right people.
Work with the team to sort different types of messages and make processes more efficient.
Work with data and systems to help organize information for reports and evidence-gathering.
6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
Empathetic nature
Highly detail-oriented, organized, and proactive with strong problem-solving skills
Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
Ability to work independently in a fast-paced, remote environment
Familiarity with navigating databases and digital communication tools
Reliable internet and power backup solution as outlined above
If you are not contacted within 14 working days, please consider your application unsuccessful.
