Summary
Practice Builders is hiring Digital Account Managers for their new office in Spartanburg, SC. The Digital Account Manager will manage clients' web-centric development projects, communicate with clients, cross-sell Practice Builders' solutions, conduct client web trainings, and document all client activity in Salesforce and Jira.
Requirements
- 1-5 years of experience in online project management and/or account management
- Web development, Social Media or SEO knowledge or experience is a major plus
- Exceptional client communication skills
- Exceptional computer literacy skills and knowledge
- Excellent written and verbal skills
- Strong organizational and time management skills
- Great record-keeping abilities
Responsibilities
- Act as the primary contact for own client communications, including gathering information and advocating between the client and production teams
- Effectively discuss and cross-sell Practice Builders' solutions by answering inquiries, ascertaining client’s needs and informing clients of new services and products
- Communicate regularly with clients: accurately track and record customer communications
- Conduct client web trainings
- Document all client activity in Salesforce
- Push projects through Jira
Preferred Qualifications
- Salesforce.com familiarity is a plus
- Jira familiarity is a plus
Benefits
This is a position that can be in office or remote
