Operations Project Manager

Job description

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

The RCM Operations Project Manager is responsible for delivering business value through developing, planning, and managing a program of high-priority work initiatives. Primary functions include identifying opportunities for new workflows based on product changes, standard operating procedures (SOPs), and/or healthcare industry changes; collaborating with internal stakeholders to assist in the creation of new processes and workflows; overseeing beta processes as necessary; providing education to internal and partner teams on workflow and process changes.  The RCM Operations Project Manager takes a process-oriented and results-focused approach in collaborating with internal ModMed staff and Global Services Teams on software modifications/enhancements, product questions, and BOOST processes, working with various departments to ensure information is relayed appropriately.Essential Duties and Responsibilities

• Develop, plan, and manage a program of high-priority work initiatives within BOOST including projects that are cross-functional and/or enterprise-wide.
• Perform project management of the high-priority work initiatives documented in a road map.
• Act as change agent to foster a customer centric quality culture throughout the organization and drive measurable business process improvements.
• Responsible for all aspects of the development/implementation of projects, focused on the delivery of a process or service from the design process through a finished state for internal/external customers.
• Interface with all areas affected by the project which may include internal departments in Operations, Client Success, Product, senior level executives, as well as Global Service vendors.
• Assess RCM workflow and process issues and develop resolutions to meet productivity, quality, and client success.
• Develop detailed work plans, schedules, project timelines, project estimates, resource plans, budgets, and status reports.
• Oversee and coordinate all aspects of a project, including high-profile, complex projects.
• Conduct project meetings and be responsible for meeting expected deliverables and timelines.
• Work together with Global Vendor Liaison to manage the integration of vendor tasks while tracking and reviewing deliverables. May provide project management guidance to the project team.
• Plan and direct schedules as well as project budgets.  Monitor the product/program/project from initiation through delivery, interfacing with (internal) customers on all matters.
• Recommend and take action to direct the analysis of and solution to problems.
• Lead, coordinate, and facilitate client and internal meetings concerning project activities.
• Perform other duties as assigned.

Experience and Skills Requirements

• Four to five years of relevant experience preferred or equivalent combination of experience and education
• Experience with healthcare revenue cycle and medical billing operations is require
• PMP certification preferred
• Knowledge of and experience with RCM workflows and processes
• Excellent communication; teamwork; extraordinary high level of attention to detail
• Experience managing vendor relationships or offshore relationships is a plus
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
• A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus
• Ability to lead a cross-functional project team and work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• A well-organized and self-directed individual who is able to work with minimal supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.