Job description
OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for our members but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we’re not satisfied with the status quo but determined to redefine it.
To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE As a Thyme Care Palliative Care Nurse Navigator, you’ll be a vital clinical resource for our members with serious illness and their care network, conducting conversations about goals and values, advance care planning, and palliative care via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you’ll conduct comprehensive symptom assessments, support members with serious illness longitudinally, and facilitate end-of-life care discussions, when appropriate. You will actively engage with members, addressing clinical issues and efficiently managing any escalations that arise. The shifts for this position are either 8:30 - 5 EST or 11:30 - 8 EST. Additionally, we ask for flexibility with the occasional Saturday coverage. Within your first three months, you will:
- Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
- Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
- Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction.
- Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards.
- Support members with serious illness and at the end of life, coordinating care and providing clinical support as needed.
- Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team.
- Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions.
- Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access.
- Be available for urgent clinical escalations and provide clinical consult support as required.
- Perform other projects and duties as assigned and as related to department business needs and objectives.
WHAT LEADS TO SUCCESS
- Member-Centric Approach: You prioritize the member experience and demonstrate a deep commitment to Thyme Care’s mission.
- Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.
- Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
- Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.
- Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
- Qualifications: A Bachelor of Science Degree in Nursing is required, along with a compact unrestricted registered nurse (RN) license, in addition to New York, Illinois and/or California licensure preferred. Additionally, you have at least 5 years of nursing experience, including 3 years in outpatient palliative care or home hospice taking care of oncology patients and their caregivers.
- Certifications: It would be exceptional, although not required, that you are a Certified Hospice and Palliative Nurse (CHPN) or have oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).
This job description is intended to provide a general overview of the position, its responsibilities, and the required qualifications. Thyme Care reserves the right to modify, add, or remove duties as necessary to meet business needs and organizational objectives.
OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. This is a non-exempt, full-time position. The pay rate is $39.90/hour. Due to contractual limitations regarding access to PHIs, you must be located within the lower 48 United States to perform this role. To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate. Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal-opportunity employer. Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.
