Job description
OUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we’re not satisfied with the status quo but determined to redefine it.
To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU’LL DO
As a Thyme Care Oncology Social Worker, you’ll be a vital resource for our members and their care network, offering comprehensive psychosocial, emotional support during their cancer journey via phone, email, text, and telemedicine.
- Assessment and support: Conduct comprehensive psychosocial assessments to identify patients’ and families’ needs, providing individual and family support to address emotional concerns such as anxiety, depression, grief, adjustment and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity, distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress.
- Resource linkage: Identifying and connecting patients and families with relevant community resources when there are complex social needs.
- Care coordination: Collaborating with the healthcare team, including oncologists, nurses, and other specialists, to ensure patients receive coordinated care and address any social or emotional barriers impacting treatment adherence.
- Advocacy: Advocating for patients’ needs with insurance companies, healthcare providers, and other relevant agencies to access necessary treatment and support services.
- Crisis intervention: Providing immediate support and intervention in crises such as sudden changes in prognosis or end-of-life decisions.
- Education and support group facilitation: Leading support groups for cancer patients and their families, providing education on cancer-related topics, and facilitating peer-to-peer support.
As a growing company with an evolving care model, responsibilities may shift & additional responsibilities may be required.
This role reports to our Director of Social Work and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform.
WHAT YOU’VE DONE
- Qualifications: Master’s degree in Social Work from a school or program accredited by the Council on Social Work Education (CSWE). Valid and current master’s level license in current practice state (i.e., LMSW, LISW, LCSW).
- Certifications: OSW-C or APHSW-C preferred.
WHAT LEADS TO SUCCESS
- People-first. Thyme Care’s mission and members matter to you deeply.
- Experience : Minimum three to five years of experience is preferred, working as a social worker in a health care setting; oncology, palliative care, serious illness care and/or hospice experience is desired. An unrestricted license and a willingness to obtain additional state licenses as needed. It would be exceptional if you have worked at a startup or tech-forward company.
- Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.
- Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
- Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.
- Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
- A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in using and learning new technology is vital.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $ 80,000. The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.
