Job description
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview
As a Partner, Organizational Development, you drive data-informed decision-making, optimize organizational processes, and lead strategic workforce initiatives. You manage and enhance the talent review process, improve people analytics, and develop scalable frameworks and tools that streamline People operations. You leverage expertise in data analysis, operational excellence, and organizational development to provide actionable insights, improve workflows, and drive continuous improvement across the company. As a champion of innovation, you integrate AI tools and advanced analytics into People processes, elevating decision-making speed and impact.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
- Lead and continuously enhance the talent review process, serving as a fully functional backup and strategic contributor
- Own and deliver medium to high-complexity ad hoc reporting and people analytics projects that drive organizational insight
- Build and maintain scalable frameworks, dashboards, and tools that optimize People processes and enhance operational efficiency
- Champion the use of AI-driven tools to improve workflows, enhance insights, and streamline People operations
- Oversee taxonomy updates, QA testing, and operational workflows, ensuring data integrity and system consistency
- Utilize data visualization tools (i.e. Tableau, Power BI, Looker) to present compelling insights that inform workforce planning
- Analyze organizational processes to identify inefficiencies and implement solutions that drive measurable business impact
- Mentor and develop analytical and AI capabilities across the People & Enablement team, fostering a data-driven culture
- Collaborate cross-functionally to scale and optimize complex organizational workflows
- Partner with leadership to align organizational initiatives with evolving business strategies
Qualifications:
- Bachelor’s or Master’s degree in Organizational Development, Human Resources, Business Administration, Data Analytics, a related field, or equivalent work experience
- 5+ years of experience in organizational development, people analytics, workforce planning, or a related field
- Strong data analysis and visualization skills, with expertise in spreadsheets (i.e. Excel, Google Sheets) and analytics tools
- Proven experience in reporting, dashboard creation, and process execution supporting People functions
- Experience with QA testing, operational workflow management, and taxonomy governance
- Expertise using data visualization tools (i.e. Tableau, Power BI, Looker) to translate complex data into actionable insights
- Experience integrating AI-driven tools to enhance data analysis and operational efficiency
- Compensation experience strongly preferred
What will help you succeed:
- Advanced proficiency in spreadsheets, including complex formulas, pivot tables, and data automation
- Strong analytical mindset, able to interpret data, spot trends, and translate insights into actions
- Ability to build and scale frameworks, dashboards, and reporting solutions that drive strategic decisions
- Expertise in optimizing and redesigning complex workflows for maximum efficiency and impact
- Process-oriented thinker with a focus on continuous improvement and operational excellence
- Ability to mentor others in data-driven decision-making, fostering a high-performance team culture
- Excellent communication and stakeholder management skills, ensuring clear alignment across teams
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $70,000-$100,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
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