Job description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Partner Success Specialist is responsible for leveraging deep business and industry knowledge to partners with customers to help them accelerate business value and ROI from their investment with ConnectWise. This role works in partnership with the Services & Support teams to build and maintain strong relationships that lead to increased value, retention, and the expansion of the organization’s footprint.
Essential Duties and Responsibilities:
- Provides support to the cross-functional teams, with a high attention to detail
- Researches, analyzes, and documents findings
- May influence others within the Partner Success team through the explanation of facts, policies, and
practices. - Ensures that partners derive maximum value from their investment in the ConnectWise platforms, utilize
all of their licenses, identifies new opportunities, and collaborates with other ConnectWise stakeholders
to ensure adoption and a successful renewal - Builds and nurtures relationships across accounts to solidify our partnership and commitment to the
partners while penetrating the account deeper - Effectively networks within accounts in order to help partners achieve their objectives - Monitors partner usage data, health indicators, maturity score, renewal dates, and growth opportunities
to translate into strategies for success - Evangelize the capabilities of ConnectWise across the entire platform - Develops an understanding of typical business challenges faced by partners and common objectives to
appropriately map ConnectWise platform features and associated business benefits to address their
needs - Identifies risks to the partner and looks to resolve to help the partner achieve their stated business goals - Navigates customer organizational structures to identify and build relationships with executives and
stakeholders
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work independently on projects and processes with general supervision
- Practical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- A strong customer focus and ability to effectively and quickly build relationships and establish trust,
respect, and communication - Outgoing personality, detail oriented, and be able to work well under pressure - Technical acumen and business management skills - Working knowledge of ConnectWise product and platform features, capabilities, and best use - Strong knowledge of business processes (Sales, Marketing, Service, Support) - Ability to quickly grasp and distinctly explain technological and business concepts - Strong knowledge of the IT Service Provider market and business - Effective at leading and facilitating executive meetings and workshop
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 3+ years of relevant experience
- Preferred: 2+ years of SaaS industry experience
- Preferred: MBA
Working Conditions:
- Onsite/Hybrid/Remote depending on location
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
