Job description
About Us at GoCardless
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we’re all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
Platform Engineering at GoCardless
The Platform Engineering team is a unified, globally distributed team. We are currently located in London and Riga, and we are now expanding to our new hub in Lisbon. We work with all other engineering teams to empower them to build, release, run and scale their products.
We operate with a strong focus on both strategic project delivery and operational excellence. Our work is a balance of:
- Project Delivery: Building new platform components, from initial design to deployment.
- Operational Support: Ensuring the health and stability of our systems through on-call rotations and incident management.
- Business as Usual (BAU): Continuous maintenance, improvements, and support for audits and compliance.
Our stack includes: Golang, Python, Ruby, Terraform, Atlantis, AWS, GCP, Kubernetes, GKE, Github, GitHub Actions, ArgoCD, Grafana, Prometheus and Elastic.
The role
This is an exciting and unique opportunity to join GoCardless in our new hub in Lisbon. As one of the first hires, you’ll be building a new, high-performing Platform Engineering team from the ground up.
This role is about more than just management; it’s about shaping a team’s culture and ensuring its integration with our mature, established platform engineering teams. Your work will have a direct impact on the success of the new hub and the wider company, making a significant contribution to our mission to simplify payments globally.
What Excites You
- Building high performing teams: You hire and grow engineers into being the best they can be while maintaining a supportive and engaging team culture.
- Delivery: You’ll work with your team to deliver a consistent, positive impact across a wide range of work. This includes building new platform components, delivering on critical operational goals, and balancing project delivery with ongoing maintenance and business-as-usual (BAU) tasks such as audits and compliance.
- Experimentation and data-driven decision-making: You’ll use data to back up and inform your thinking.
- Raising the technical bar: You’ll drive high standards for technical design and implementation, ensuring our systems are robust, operationally excellent, and deliver an outstanding user experience for our merchants.
- Living our values: You’ll embody our company’s values, helping us work with one another effectively and with respect.
What Excites Us
- High performance: experience building and running highly engaged and motivated teams that deliver on their commitments.
- Professional experience in Infrastructure and SRE world: You know what good is and can inspire a team to achieve excellence.
- Effective communication: Experience explaining technical topics to both technical and non-technical audiences.
- Cross-Hub collaboration & integration: Direct experience managing or working with geographically distributed teams.
- High Agency: We’re after people who aren’t afraid of a challenge and will take ownership of problems they encounter, help to resolve them, and adapt to a constantly changing environment.
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Base salary range: €60,800 - €91,200
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€60,800 - €76,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
Please note, this role is initially being offered through an Employer of Record (EOR), our standard benefits package will be available upon transition to direct employment.
The Good Stuff!
- Wellbeing: Dedicated support and medical cover to keep you healthy.
- Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
- Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
- Equity: All permanently employed GeeCees get equity to share in our success.
- Parental leave: Tailored leave to support your life’s great adventure.
- Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.
Life at GoCardless
We’re an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it’s essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:
- 45% identify as women
- 23% identify as Black, Asian, Mixed, or Other
- 10% identify as LGBTQIA+
- 9% identify as neurodiverse
- 2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability at GoCardless
We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.
Find out more about Life at GoCardless via X, Instagram and LinkedIn.
