Job description
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world.
Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.
We’re looking for a talented and driven Product Analyst to join our team at Orgvue. In this pivotal role, you’ll harness data-driven insights to shape our products, influence key decisions, and drive their success.
Role
In this role you will help shape the future of our products by transforming data into direction. You’ll analyse performance, understand customer behaviour, and create strategies that grow adoption, retention, and revenue. You’ll work closely with cross-functional teams to identify data needs, map user journeys and spot behaviour trends.
Responsibilities
Define, track, and report on core product KPIs (activation, engagement, retention, churn)
Conduct user pathway and journey analysis to understand how customers interact with the product across touchpoints, and identify critical drop-off points within onboarding, core workflows, and feature usage
Combine qualitative and quantitative data for a fuller picture on customer feedback loop and customer pain-points
Collaborate with product managers to set success metrics for new features and monitor post-launch performance
Partner with Customer Success and Sales teams to identify data-driven upsell and retention opportunities
Build and maintain dashboards and automated reports in PowerBI and Snowflake
Work closely with wider business to ensure data quality and accuracy
2+ years of experience as a Product Analyst, Data Analyst, or similar role in a B2B SaaS environment
Proven experience conducting user journey/pathway analysis and diagnosing drop-off points
Experience working with qualitative data analysis, e.g. sentiment analysis, to craft a coherent customer satisfaction and pain-point analysis
Experience conducting adoption funnel analysis, pareto analysis and customer segmentation analysis
Strong proficiency in SQL and Python
Hands-on experience with BI and analytics tools (Power BI, Pendo)
Understanding of key SaaS metrics and customer lifecycle analytics
Excellent communication skills with the ability to translate complex data into clear business recommendations
Experience working with big data platforms (BigQuery, Snowflake, Redshift)
Experience working with DBT
Familiarity with product management tools (Jira, Confluence)
Knowledge of statistical methods for hypothesis testing and forecasting
Hybrid working (2 days in London office)
Private Medical Insurance (including Dental and Vision) and Life Assurance
25 days holiday (increasing to 30 days at a rate of 1 extra day per year)
Summer Fridays (half-day Fridays for the months of July and August)
Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%
Season Ticket Loan
Cycle to Work Scheme
Wellbeing support: Sanctus Coaching, virtual fitness sessions, wellbeing webinars, annual wellbeing day
Here at Orgvue we promote individualism and a diverse workforce to build on our future success
