Job description
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
Position Overview
Diligent is seeking a forward-thinking Product Design Manager to lead experience strategy across our product suite. This role is ideal for someone passionate about shaping intuitive, data-informed user experiences and mentoring high-performing design teams. You’ll collaborate closely with Product and Engineering to drive innovation, quality, and timely delivery - while integrating emerging technologies like AI to elevate our design practice.
We’re looking for a design leader who thrives in a fast-paced, agile environment and is excited to make a meaningful impact on the future of governance, risk, and compliance software.
Key Responsibilities
- Define and evolve the experience strategy for one or more of Diligent’s products, incorporating AI-driven insights and personalization where appropriate
- Collaborate cross-functionally with Product Management and Engineering to ensure AI-enhanced features are intuitive, ethical, and user-centric
- Lead the design and prototyping of intelligent interfaces, including conversational UI, predictive workflows, and adaptive layouts
- Champion a rigorous design process that includes user research, data analysis, and iterative testing—leveraging AI tools for faster synthesis and ideation
- Conduct and oversee research activities (discovery, exploratory, validation), using AI-assisted methods such as sentiment analysis, behavioral clustering, and automated usability testing
- Communicate design decisions clearly to stakeholders, balancing business objectives, user needs, and emerging tech capabilities
- Own and maintain design artifacts, ensuring consistency and scalability across platforms
- Foster a culture of continuous learning, including experimentation with generative design tools and AI-enhanced prototyping platforms
- Partner with your team to see products through release and post-launch optimization, including AI-powered analytics to inform future iterations
- Manage and mentor a product design squad, supporting career growth and encouraging exploration of AI in design workflows
Required Experience & Skills
- 8+ years of relevant experience in product design, with at least 2 years in a leadership role
- Degree in Design, Technology, Psychology, HCI, or equivalent work experience
- Deep expertise in User Experience Design, with core strengths in Interaction Design, UI Design, or Design Research
- Proven experience designing complex SaaS products for the B2B market in a distributed Agile environment
- Demonstrated success leading the design of products from inception to release and beyond, including AI-integrated features
- Proficiency with current design tools (e.g., Figma, Sketch, Adobe XD), plus familiarity with AI-enhanced platforms like Uizard, Galileo, or Runway
- Strong verbal and written communication skills, with the ability to articulate design rationale and technical feasibility
- Experience designing for mobile and web-based applications, with an understanding of responsive and adaptive desi
- A portfolio showcasing your design process, leadership impact, and examples of AI-informed design thinking—online or PDF required for consideration
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
