Job description
At Rezilient Health, we’re not telehealth and we’re not your typical doctor’s office — we’re the best of both worlds, redefining how primary care is delivered.
To make that vision possible, our engineering team builds and maintains the custom tools that power our care model. Our technology is mission-critical, and we take pride in supporting a fast-evolving operation that serves real people with real health needs.
As a Product QA Specialist, you will be the connection between product development and the rest of the organization. You’ll work closely with Engineering, Clinical Operations, and Customer Success teams to ensure our product ecosystem is clearly documented, well-understood, and continuously improving. You’ll play a central role in maintaining internal knowledge systems, fielding and prioritizing feedback, and helping the team implement product enhancements efficiently and transparently.
This role is ideal for someone who thrives at the intersection of product, process, and people. You are highly organized, proactive, and an excellent communicator. You love building systems that bring structure to complexity. You’re energized by the opportunity to wear many hats, take ownership of your work, and help teams function more effectively through process improvement and thoughtful documentation.
Key Responsibilities
Cross-Functional Collaboration & Communication
- Serve as the connective tissue between Engineering and teams across Clinical, Sales, and Operations, ensuring fast, clear communication around product releases, bugs, and enhancements.
- Translate technical updates and system changes into clear, actionable information for non-technical stakeholders.
Startup-Focused QA & Product Readiness
- Own and execute end-to-end QA testing for all releases, from new features to hotfixes—prioritizing speed without compromising quality.
- Establish and continuously evolve lightweight but effective QA processes suited for a fast-paced startup (e.g., test plans, regression testing, pre-release checklists).
- Monitor and validate functionality, usability, and data integrity across our platforms, including our custom EMR, patient-facing tools, and internal operational systems.
- Partner with Engineering to reproduce bugs, document steps to replicate, and ensure fixes are validated before release.
Product Enablement & Documentation
- Build and maintain clear internal documentation to enable quick onboarding, troubleshooting, and team-wide understanding of product capabilities (e.g., FAQs, step-by-step guides, Loom videos).
- Create concise and user-friendly external product resources including support articles, release notes, and “what’s new” videos.
- Lead the communication of product updates internally, ensuring the right teams have the right information at the right time.
Product Ops & Issue Management
- Stand up and maintain systems for tracking bugs, triaging feedback, and collecting feature requests—balancing urgent needs with long-term priorities.
- Maintain and evolve an internal product feature matrix, with visibility into access levels, user roles, and workflows across the org.
- Collaborate with the Clinical team to map and optimize workflows using product features and automation.
Compliance & Operational Oversight
- Support Engineering in tracking and documenting security and compliance initiatives (HIPAA, SOC 2, etc.), including audit prep and task tracking.
- Maintain visibility into remediation status and operational risks across IT and product systems.
Qualifications
- Bachelor’s degree or equivalent experience in Product Ops, QA, Health Tech, or Engineering Support.
- Hands-on experience managing QA workflows in a fast-moving startup, comfortable with lightweight tools, rapid cycles, and shifting priorities.
- Highly organized, detail-oriented, and process-driven.
- Exceptional communicator, able to synthesize and share information clearly across functions and audiences.
- Proven ability to work cross-functionally and independently, especially in environments where systems and processes are still being built.
- Experience creating documentation and support content for both technical and non-technical users.
- Familiar with tools like Google Workspace, Lucidchart, Miro, Notion, Jira, Loom, and Zapier.
- Experience working in or adjacent to clinical/healthcare teams; familiarity with EMR systems a strong plus.
- Understanding of security and compliance best practices (HIPAA, SOC 2, etc.).
- Prior hands-on experience with QA testing or technical product support.
