Job description
What you can expect working with us:
You will rewrite a massive industry with 10000s of businesses
You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world. We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people.
You will likely determine the fate of our company.
You will likely determine the fate of our company. As one of Supermove’s Professional Services Engineers you will scale our product to thousands of companies. You have big upside if we execute well, and we can’t do this without you.
You will work with a smart and action-oriented team.
At Supermove, we are trying to do what’s nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly, and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.
As a Professional Services Engineer (PSE), you’ll be responsible for delivering scoped technical services and platform configurations that help our customers get up and running quickly—and successfully.
You’ll work directly with Customer Success, Implementation, and Support teams to understand business needs and translate them into efficient, scalable configurations. You’ll own the delivery of a variety of post-sale requests ranging from custom API integrations and reporting setup to billing workflows and data model alignment.
This is a technical, customer-facing role that requires comfort with configuration, data analysis, and SQL. You’ll be part of a small but growing team helping to define what high-quality delivery looks like at scale.
What You’ll Do
- Deliver scoped technical implementation projects, including platform and workflow configuration and integration of customer lead forms
- SQL-based data modeling, transformations, and reporting setup
- Build and support platform integrations using Zapier. Knowledge of JSON payloads, and webhooks required to enable automated workflows and data exchange between systems.
- Billing logic and data structure implementation
- Write and troubleshoot SQL queries to extract, analyze, and validate data for customer-facing use cases.
- Translate business requirements into scalable solutions using platform features and best practices.
- Work directly with customers (and internal stakeholders) to clarify requests and gather necessary inputs.
- Document all work clearly for internal visibility and customer reference.
- Track time and task progress to support reporting, capacity planning, and billing.
- Maintain and contribute to internal delivery templates, documentation, and reusable assets.
- Surface blockers, scope gaps, or risks to the PSE Lead as needed.
What You Bring
- 2–4+ years in a technical services, implementation, or solutions role in a SaaS environment.
- Strong working knowledge of SQL— comfortable writing queries, validating results, and transforming data.
- Technical proficiency with APIs, JSON, and platform configuration interfaces.
- Excellent communication skills, especially when explaining technical ideas to non-technical stakeholders.
- Proven ability to manage multiple technical projects at once and prioritize effectively.
- High attention to detail, especially in configuration and documentation.
- Comfort working in fast-paced, customer-facing environments.
Nice to Have
- Experience working with varying sizes of SaaS customers.
- Familiarity with ticketing, time tracking, and project management tools.
- Prior exposure to CRM, billing, or reporting platforms.
- Comfort navigating ambiguous or loosely defined requests and scoping them into concrete actions.
Benefits:
Market comp, medical, vision, dental.
Remote work environment.
Timeline:
We move quickly, with a simple three step process.
Case study, Zoom screen, and then a three hour virtual onsite interview with the Customer Success Leadership Team.
