Job description
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
As a Project Manager you will be an expert on the Granicus platform, and a key partner in the successful rollout of projects across the United States. This role is perfect for an individual with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. You’ll help customers update their processes – often weighing options that challenge the status quo. You are highly consultative, a trusted advisor.
#PuertoRicoCostaRica
What your impact will look like here
- Manage medium to large sized customer projects from start to finish
- Manage large, cross-product, platform implementations from start to finish
- Create and maintain project plans, project status reports, and relevant project documentation
- Identify potential implementation risks and mitigation – as early as possible
- Serve as an advisor to the customer as they improve their online processes
- Collaborate with Implementation Consultants on requirement gathering sessions, both internal and external
- Ensure solutions meet business needs and requirements
- Prioritize initiatives based on business needs and requirements
- Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
- Create test plans and facilitate user acceptance testing of custom-built services
- Collaborate and work closely with internal partners; you will be fostering relationships with coworkers across the company to support their efforts while delivering products
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
You will love this job if you have
- You have 3 – 5 years of experience working in software/tech, specifically around project management, business analysis, consulting, customer onboarding and/or training
- You understand process improvement and how to effectively apply it to the customer’s software implementation experience
- Solid understanding of Customer Relationship Management (CRM)
- Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
- You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
- You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
- You have a relentless commitment to doing the most valuable work first
- You have excellent communications skills – listening, verbal, and written
- You can work both independently and as a member of cross-functional teams, some remote
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
