Job description
NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile and video solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations.
Job Summary
The Project Manager leads the onboarding and implementation of managed services for NRTC member organizations. This role ensures project success through cross-functional collaboration, clear communication, and proactive risk management. Reporting to the Service Implementations Manager within the PMO, the Project Manager manages multiple concurrent projects requiring external coordination with broadband members and internal collaboration across diverse departments. This position directly supports member satisfaction, revenue onboarding, and the long-term scalability of NRTC’s managed services portfolio.
Project Managers typically manage 8–12 concurrent implementation projects—sometimes more during peak periods. Each project requires external coordination with broadband member organizations and internal coordination across multiple departments and sometimes business units, including technical, financial, and support teams. PMs are accountable for service readiness, stakeholder alignment, and the successful launch of complex managed service solutions. This role directly supports member satisfaction, revenue onboarding, and the long-term scalability of NRTC’s managed services portfolio.
Responsibilities
Utilize standardized project management processes, templates, and tools to ensure structured execution and track project progress
Lead project work with internal teams, maintaining an engaged, collaborative, and motivating approach
Collaborate with Members to meet milestones and deadlines, reflecting NRTC’s member-driven values
Identify, mitigate, and manage project risks proactively
Manage communications and reporting for diverse stakeholders, including project teams, PMO, internal departments, and Members
Contribute to continuous improvement by sharing lessons learned and updating project management templates and practices
Research and apply industry best practices to enhance project delivery
Track deliverables, prevent scope creep, and maintain schedule and budget compliance
Coordinate cross-functionally to align complex implementation timelines
Facilitate knowledge transfer post-launch and document lessons learned
Support change management by identifying adoption barriers and facilitating training and communication
Define and track KPIs to measure project success and member satisfaction
Balance member expectations, technical feasibility, and organizational priorities with sound judgment
Provide mentorship to peers
Perform other duties as assigned
Qualifications
Knowledge, Skills, and Abilities
Strong command of project management frameworks (e.g., PMBOK) applied to real-world projects
Proven success managing multi-phase, externally facing technical projects under critical timelines
Positive, professional communication skills with internal and external stakeholders
Collaborative leadership style that motivates teams to meet aggressive goals
Highly organized with the ability to manage multiple competing priorities in a fast-paced environment
Member-first mindset aligned with cooperative principles
Quick adaptability to evolving tools and project management technologies
Experience in rural broadband, telecom, or member-owned organizations preferred
Commitment to continuous improvement through applying emerging best practices
Minimum Education and Experience
Bachelor’s degree or equivalent experience in project management, business, IT, or related field
3–5 years managing technical projects in service delivery or telecom environments
PMP certification or equivalent preferred
An equivalent combination of education and experience may be considered
Physical Demands
Work is typically performed in a remote office setting
Occasionally travel may be required (up to 10%)
Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.
#zr
