Job description
Position Overview
The Project Manager executes standard deployment projects independently while developing expertise in RetailNext’s deployment processes and building customer relationships. This role serves as the foundation of the PMO team, handling the majority of routine deployments while growing toward more complex responsibilities.
Key Responsibilities
Project & Stakeholder Management
- Lead planning and execution of deployment projects from start to finish.
- Be the main point of contact for customers, ensuring open, clear, and proactive communication.
- Track milestones, budgets, and resources to deliver on time and within scope.
Logistics & Coordination
- Manage logistics including site assessments, equipment delivery, installation coordination, and vendor scheduling.
- Resolve day-to-day deployment challenges efficiently and escalate complex issues as needed.
Documentation & Reporting
- Maintain accurate project documentation and status updates for internal and external stakeholders.
- Analyze project outcomes and share lessons learned to contribute to better processes.
Vendor & Process Oversight
- Coordinate with third-party installation vendors, ensuring schedules align and proposals meet expectations.
- Monitor vendor performance and address quality or timing concerns promptly.
What Makes You a Great Fit
- 2+ years in project coordination or management, especially in operational or deployment environments.
- Strong communicator with a customer-first mindset and solid stakeholder management experience.
- Experience managing logistics, vendor relationships, and multitasking in dynamic projects.
- (Beneficial) Exposure to retail tech or hardware deployments.
- (Beneficial) Proficiency in Google Workspace, Microsoft Office, and project management tools.
Typical Project Portfolio
- Standard Deployments (70%): Store implementations, routine processes
- Medium Complexity (25%): Store rollouts, multi-location coordination
- Learning Projects (5%): Exposure to complex deployments under guidance /(when required)
RetailNext Behavior-Based Values
- Own the Outcome: Take full accountability for assigned projects and customers; proactively flag risks early
- Collective Success: Work with project urgency to support team success; share updates proactively
- Evolve to Solve: Seek ways to improve project management approach; apply feedback for enhancement
- Drive What Matters: Focus on activities delivering highest customer impact and deployment success
- Say the Hard Things: Communicate project status honestly; raise risks and concerns early with Team Lead
About RetailNext
At RetailNext, we’re redefining the way retailers understand and optimize the in-store experience. As the leading in-store analytics platform, we help global brands make data-driven decisions to improve performance, enhance customer engagement, and thrive in an ever-evolving retail landscape.
With a presence in over 90 countries and partnerships with some of the world’s most iconic brands, our team is passionate about combining cutting-edge technology with real-world insights to drive meaningful impact.
What’s It Like to Work Here?
- Remote-First Hybrid: Work anywhere.
- 90-Day Work Anywhere: Work from anywhere for 90 days yearly.
- Autonomy & Growth: Flexible schedules, ownership, career investment.
- Customer Obsessed: Everything we do is for our clients.
Perks & Benefits
- Best Self Allowance: Annual stipend for personal growth.
- Recharge Days: Monthly company-wide day off.
- Career Growth: We invest in you.
