Job description
About Rev.io
Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.
Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey.
In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values.
Our Mission: To help clients grow revenue efficiently.
Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.
Our ACT TOP Values:
- Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
- Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need.
- Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching.
- Transparent Leadership: Communicating openly, regardless of title or situation.
- Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome.
- Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.
In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment!
About The Role: The purpose of the project manager is to accurately forecast and drive projects to meet or beat the standard duration for a given client segment by continuously communicating and documenting deliverables, ownership, and deadlines to all stakeholders.
Responsibilities
- Work with Client Project Team, Data Migration Engineers (internal or 3rd party), and Software Developers to drive project completion on time, in budget, and within scope
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop and maintain a detailed project plan with weekly updates on task due dates, requirement needs and overall project status to the Implementation Team and Vice President of Operations
- Provide hands-on assistance in research and resolution of client driven training questions and guidance · Assist clients with guidance on best practices for utilizing Rev.io functionality
- Foster ideas on how to improve client relationships and operational efficiencies
- Drive business improvements to the on-boarding and professional service processes
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Successfully manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Provide first line support and guidance for Project Managers on the Operations Team
- Maintain and update the standard project plan for the on-boarding process for all Project Managers
- Provide training for new Project Managers · Research and lead initiatives for outside training programs for the Rev.io Project Management Team
- Work with Team Lead peers across departments for escalation support, department standards, training initiatives, and growth opportunities on behalf of the Operations Team
- Provide monthly one-on-one coaching for Project Managers on the Operations Team
- Provide quarterly reviews of project management highlights and needs of the team
- Provide recommendation for tools and resources needed for the Project Management Team
Knowledge and Skills
- Very good educational background, preferably in the fields of computer science or engineering
- Proven working experience in project management in the information technology sector
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office
- Strong working knowledge of ADO and SharePoint
- PMP certification is a plus
Benefits and Perks:
- Generous HSA employer contribution
- 401k with generous company match and immediate vesting
- Unlimited PTO
- Paid Parental Leave
- Company paid for life and disability insurance
- Monthly tech reimbursement
- Monthly fitness reimbursement
- Education and development stipend
- Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities
- Clear and documented career path for your position
- True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year
At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above.
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