Job description
Lamark Media (“Lamark”) is an innovative digital marketing firm driven by a commitment to delivering exceptional results for our clients. Our approach is grounded in creating custom omni-channel strategies that maximize performance and drive measurable success.
At Lamark, our mission is to generate unparalleled value for our clients through strategic digital marketing initiatives. We strive to exceed expectations and foster success through collaborative partnerships.
Lamark Media is seeking a proactive and detail-oriented Project Manager, Operations to serve as the agency’s primary Workfront Administrator and process traffic controller. This person will ensure adoption, consistency, and discipline across our workflow systems and processes. Reporting to the Associate Director, Operations, the Project Manager will play a critical role in ensuring operational excellence by driving process adherence, managing our work management platform (Workfront), and supporting cross-functional collaboration.
Key Responsibilities:
Workfront System Administration (Primary Focus)
- Serve as the primary System Administrator for Adobe Workfront, overseeing configuration, user roles, permissions, layout templates, dashboards, and reporting
- Partner with department leads to ensure Workfront reflects team-specific workflows while maintaining global standards
- Drive platform adoption by creating and maintaining training materials, onboarding users, and providing ongoing support
- Monitor system usage and proactively identify and address gaps in adoption, usage, and process compliance
- Work with external Workfront consultants or Adobe partners as needed to enhance platform performance and integrations
Operational Process Oversight
- Act as the lead for agency workflow, ensuring that work is initiated, routed, and completed according to established processes
- Monitor and reinforce adherence to intake procedures, project timelines, and task dependencies across all teams
- Identify bottlenecks, inefficiencies, or breakdowns in the process and escalate as needed with suggested solutions
- Collaborate with team leads to improve project intake, prioritization, and resource allocation processes
- Drive consistency across departments by auditing the usage of templates, processes, and naming conventions in Workfront
Collaboration & Change Management
- Lead cross-functional meetings or working sessions to drive Workfront-related initiatives, such as template improvements or new feature rollouts
- Assist with operational change management initiatives, including documentation of standard operating procedures and training guides
- Support the implementation of tools and workflows across departments (eg, onboarding new teams or processes into Workfront)
Qualifications:
- 5+ years of experience in project management, operations, or traffic/resource management, preferably within a marketing or advertising agency
- Experience as a Workfront System Administrator (or similar work/project management tool)
- Strong understanding of agency operations and cross-functional workflows
- Exceptional attention to detail, organizational, and problem-solving skills
- Excellent communication and interpersonal skills – ability to collaborate across diverse teams and levels
- Comfortable leading process training sessions and supporting user adoption initiatives
- Certified Workfront Administrator a plus (or willingness to become certified)
Perks and Benefits
- Incredible company culture - we are passionate about the impact we make every day, we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships
- Diverse and forward-thinking environment
- Great career growth opportunity—you’ll have direct access to agency leadership
- Company-assisted medical insurance programs, life insurance, optional vision and dental insurance programs, and short-term and long-term disability offered
- 401(k) with employer matching
- EAP and many other supplemental benefits
- Training and development opportunities
PLEASE NOTE: As a company, we take hiring very seriously. Interviewing with Lamark Media may include phone/video interviews, written projects, and/or on-site interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit.
Lamark Media is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, Lamark Media encourages United States’ Veterans and persons with disabilities to apply for positions for which they are qualified.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
