Job description
💧About Pallon
At Pallon, a spin-off from ETH Zurich, we’re creating AI that automatically detects defects in sewer inspection videos and advises cities on when & how to fix them. By providing more precise, objective data, we aim to fix wastewater leaks, reduce CO2 emissions, and prevent urban flooding. Our mission is to make cities more sustainable and resilient.
💪🏻 Your role
We’re a fast-growing company seeking a Quality Manager to lead a team of 15+ Quality Specialists across three product lines. You’ll work cross-functionally with Product, Engineering, and Customer Success to ensure the consistent delivery of high-quality outcomes for our customers.
What You’ll Do
Lead and develop a team of Quality Specialists, ensuring key performance indicators and quality metrics are consistently met
Monitor, evaluate and enhance product and process quality across all product lines
Coordinate structured feedback loops and reporting with key stakeholders to drive continuous improvement
Design and refine scalable processes, including tooling, metrics, and quality best practices
Create and maintain comprehensive documentation, SOPs, and quality guidelines
Collaborate with cross-functional teams (engineering, operations, customer service) to streamline workflows and align quality initiatives.
What We’re Looking For
Minimum of 5 years of experience in a quality-focused role, including 2+ years in a management or leadership position.
Strong applied knowledge of quality methodologies (e.g., Six Sigma, Lean, FMEA, CAPA)
Strong analytical skills, with experience in building dashboards and using data to drive decision-making
Demonstrated experience leading and implementing quality improvement initiatives
We’re looking for a self-starter who takes full ownership, thrives on autonomy, and consistently gets things done without needing to be micromanaged.
Bonus Points For
Experience with AI-based products or reviewing AI-generated outputs
Familiarity with risk management frameworks and proactive mitigation strategies
Experience leading cross-functional projects from concept to implementation
A track record of scaling teams and and operational processes effectively
😎 Benefits & company culture
As a part of Pallon, you will:
Contribute to a positive impact on society and environment
Work in a stimulating and fast paced environment
Be part of a motivated, smart, fun and supportive team
Own a part of Pallon and have a part in our success with our Employee Stock Option Plan (ESOP)
Work for the Underworld, not the Devil: exploring sewers virtually and in real life during our Pallon offsites
Inclusion statement
At Pallon, we highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.
