Job description
MuleSoft Reliability Engineer
We are seeking a detail-oriented MuleSoft Reliability Engineer to join our team. This role is operations-focused, not development-focused, and is ideal for someone who thrives in a support and reliability engineering environment. This role is 100% remote supporting EST work hours.
Responsibilities:
- Triage, investigate, and determine root cause of MuleSoft integration issues.
- Escalate complex problems to the appropriate development teams.
- Ensure platform stability and performance across MuleSoft environments.
- Contribute to incident management, monitoring, and operational readiness.
- Cross-train and assist with support for other internal web applications as needed.
Qualifications:
- Experience in IT support, operations, or reliability engineering.
- Familiarity with MuleSoft or other integration platforms preferred.
- Strong troubleshooting and analytical skills.
- Comfortable in a non-development, support-centric role.
- Team player with the ability to collaborate and assist across functions.
