Job description
Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.
Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.
Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.
The Remarketing Specialist plays a critical role in reducing company losses and optimizing the resale process of repossessed vehicles. This position requires a blend of analytical, operational, and customer service skills, along with a commitment to precision and continuous improvement. Flexibility, professionalism, and a proactive mindset are essential for success in this role.
Responsibilities:
- Minimize net recovery losses by efficiently managing repossessed vehicle inventory and maximizing auction sale returns.
- Ensure timely follow-up on all repossession activities to reduce days to sale.
- Execute responsibilities in accordance with company competencies, compliance standards, regulatory requirements, and data protection protocols.
- Communicate regularly with auctions, dealerships, and customers through email and outbound calls to ensure smooth progression through the remarketing process.
- Collaborate with suppliers and management to implement process improvements and drive operational efficiency.
- Perform accurate data entry throughout the remarketing workflow, maintaining organized and secure documentation.
- Review condition reports, market data (including NADA values), and historical sales to determine pricing strategy and assess necessary repairs for increased sale value.
- Manage title processing and follow-up to enable timely vehicle liquidation.
- Handle both inbound and outbound communication related to remarketing inquiries and activities.
- Generate and distribute regulatory notices within policy timelines; ensure all supporting documentation is recorded accurately in the system of record.
- Provide courteous, professional service to all internal and external stakeholders with timely issue resolution.
- Maintain positive working relationships with dealers, auction houses, and internal teams.
- Complete regular and ad-hoc reporting related to remarketing metrics and performance.
- Oversee aged inventory concerns, such as sale delays due to title issues, transportation conflicts, legal holds, dealer escalations, repair delays and as situations present themselves.
- Monitor live auctions, respond to real-time pricing opportunities, and manage counteroffers.
- Provide onsite support at auction locations when needed.
- Process and communicate auction sale proceeds accurately.
- Manage and distribute all relevant daily and weekly team reports.
Requirements:
- High school diploma or equivalent required.
- Minimum of 2 years’ experience in auto finance or installment loan servicing, with a focus on auction and remarketing operations.
- Associate’s or Bachelor’s degree in business or a related field may substitute for required experience.
- Proven experience with customer communication and documentation with a high level of accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Able to perform under pressure while maintaining accuracy and productivity.
- Flexible schedule with the ability to work overtime as needed.
- Proficient in Microsoft Office (Word, Excel) and/or Google Workspace (Docs, Sheets).
- Strong multitasking skills and attention to detail.
- Capable of quickly learning proprietary servicing platforms.
Benefits:
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
