Job description
We’re looking for a highly skilled leader to help manage and develop a team of claim advocates, specializing in total loss, theft, and fire claims.
As part of CLX leadership, you’ll oversee a motivated group of advocates as they process theft, fire, and total loss claims. You will manage, develop, and execute on all matters quickly and efficiently, while surpassing customer expectations along the way.
In this role you’ll
Guide, mentor, develop, and manage a team of advocates
Assist in handling claims, including addressing customer escalations and explaining coverage decisions
Drive team performance using data to align on the biggest areas for improvement
Lead regular team huddles on Zoom and engage your remote team via Slack
Track and report performance metrics and team KPIs, using insights to inform future priorities
Provide consistent, thoughtful, tangible, in-the-moment feedback to direct reports and peers to boost growth and performance
What you’ll need
6+ years of auto claims experience, specializing in Physical Damage claims-handling
3+ years handling total loss claims and salvage management
3+ years handling theft and fire claims
2+ years in a leadership role managing a team of auto adjusters
BA Degree in Business Administration, Finance or a related field
Expertise in SIU claim handling
Proficiency in Mitchell and Copart
Experience working with large national auto service vendors
Licensed as an Auto Adjuster in any state, preferably CA and TX
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
Ability to manage a team remotely
*Please note that we are unable to sponsor applicants for work visas
Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
Lemonade’s US base salary range for this full-time position is $80,000 - $95,000 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
