Job description
We’re looking for a Claims Property Advocate with experience in handling complex Contents claims, to join our claims organization, which strives to change the insurance industry for the better.
As an essential part of the Contents claims team at Lemonade, you’ll educate and develop strong, long-lasting relationships with customers. You’ll thoroughly evaluate and investigate Contents and Loss-of-Use claims, as well as collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses—all while providing a best-in-class customer experience.
What you’ll do
Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end
Effective verbal and written communication
Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience
Organize and prioritize daily tasks in order to resolve claim-based questions
Understand and interpret individual customer policies per state
Explain coverage decisions to customers in plain English, without relying on jargon
What you’ll need
1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire
Ability to absorb and excel in a very fast paced and dynamic work environment
Claim handling experience in an effective desk management environment
Experience handling complex Contents and Loss-of-Use claims
Experience working with large national property-direct repair vendors and adjusting firms
Empathy, patience, positivity, and a passion for outstanding customer experiences
Comfortable with and adaptable to new technology and business tools
Experience using estimating software, such as, Xactanalysis, Xactware products is preferred
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
Lemonade expects all advocates to have and maintain an adjusters license in good standing
Ability to work remotely
College Degree
**Please note that we are unable to sponsor applicants for work visas
Lemonade’s US base salary range for this full-time position is $51,000 - $58,500 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
*Unfortunately we cannot consider applicants from the following states for this role: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
