Job description
Description
A RIS Product Specialist is responsible for the advanced design, implementation, documentation, support, and maintenance of customer solutions and business applications infrastructure. This individual works with other teams and customers to successfully complete these duties. This role is also responsible for understanding the strategic direction of the company and executing well defined plans focused on scaling and improving the client experience. This position requires advanced troubleshooting skills, knowledge of the company’s products and platforms, and the ability to effectively prioritize issues by leveraging relationships with both customers and internal groups.
Requirements
Essential Duties and Responsibilities
Work with various teams and technologies to design, implement, document, and support solutions for customer needs.
Integrate solutions within public cloud environments and the company’s products.
Provide customer support via escalations or direct contact with customers as necessary.
Extract product information from various sources and document where necessary to facilitate support.
Provide product training to Admins, and Service Training to Service-level users where necessary.
Perform Pre-Sales evaluations of customer needs and provide a Level of Effort assessment.
Coordinate with Project Managers when necessary to complete the above objectives.
Maintain a strong culture of Root Cause Analysis and Constant Improvement within the RIS team.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Minimum Qualifications, Education and Experience
Strong knowledge of the following items:
Windows OS Desktop and Server
Networking concepts and troubleshooting
Hypervisor/Containerization technology
MSSQL and DB management
Customer communication and issue mitigation
Familiarity and experience with scripting, data serialization, and Relational Database Languages
Familiarity with SSRS or other report-writing software
Familiarity with healthcare interface standards (HL7, DICOM, etc).
Strong troubleshooting and critical thinking skills.
Professional communication skills, to be used internally and externally.
3+ years of experience in a similar role.
Experience in Radiology or Healthcare IT.
Experience in Public Cloud Environments
Quality Standards
Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
Follows OSHA regulations, RadNet and site protocols, policies and procedures.
Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains
satisfactory personal attendance in accordance with RadNet guidelines.
Consistently adheres to the time management policies and procedures.
Completes job responsibilities in a quality and timely manner.
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling or feeling, speaking, listening and high-level cognitive thinking. This position also requires the ability to lift boxes and equipment up to 50lbs. Must be able to use a computer and other office machinery, including copiers, scanners, and computer software.
