Job description
Who We Are:
At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.
Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.
As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing “Made in America” products. And we’re growing fast - achieving 7x growth in production hours YoY.
Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.
About the Robotics Field Service team:
Formic is re-invigorating American manufacturing by helping manufacturers adopt and optimize automation. As our deployments and customer base grow, we’re building a top-notch Field Service team to maintain our fleet of robotic cells across the US. The Robotics Field Service Engineer works on the forefront of robotic automation using Formic’s suite of monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance activities across Formic’s growing fleet of deployed robotic cells. The Field Service Engineer works with a variety of robotic equipment and OEM’s, delivering innovative and value-add automation to our manufacturing sector customers.
As a Field Service Engineer, you will:
- Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites
- Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
- Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
- Provide remote support for customer needs in the field: responding to calls and support tickets; diagnosing issues; guiding customers through solutions remotely; and triaging to onsite team members when needed
- Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
- Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
- Lead RCA activities with a team of engineers and technicians across the team
- Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
- Demonstrate a high level of attention to detail in everything thing you do
- Mentor junior or newly hired Field Service Engineers and Technicians as needed
- Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
- Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
- Ensure compliance with safety regulations and policies, as well as a clean and safe work environment
What makes you a great fit:
Requirements:
- 4+ years field service experience with robotics automation
- Prior experience installing, diagnosing, and repairing six-axis robots (e.g. Fanuc, ABB, Kuka, Yaskawa, Universal Robots)
- Experience using Computerized Maintenance Management Systems (CMMS)
- A motivated self-starter, able to work independently
- Ability to travel. Your travel amount and scope will depend on your specific territory
- Ability to work alternative schedules to support production outages, including some weekends, nights and on-call hours
- Current, valid drivers license and access to your own vehicle for local travel as needed (Formic does provide mileage and expense reimbursement for travel-related expenses within policy)
Bonus Points:
- Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
- Experience working in food manufacturing, packaging, automotive or other high-speed manufacturing environments
- Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
- Strong Spanish language proficiency (spoken)
Our Total Rewards
At Formic, we believe you perform your best when you’re supported in caring for yourself and your loved ones. That’s why we’ve thoughtfully designed a comprehensive benefits and perks package for our full-time, U.S.-based team members, including:
Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors
Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid
Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
Paid Parental Leave: Generous parental leave to support our employees and their growing families
Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan
Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment
Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses
Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy
Paid Company Holidays: Celebrate important dates with paid time off
Compensation Philosophy
Formic’s compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you.
Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We’re open to meaningful discussions about compensation structure to secure exceptional team members.
The anticipated base pay range for this position is detailed below.
Base Salary Range:
$70,000—$125,000 USD
What we look for: We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you!
- Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
- Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder.
- Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
- Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data.
- Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
- Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together.
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [email protected].
