Job description
Company Description
Location: Remote or Hybrid in our Colindale office
Hours: 40 hours per week, between the hours of 8.15am and 5.45pm Monday to Saturday.
Salary: £26,800 plus monthly bonus
Start Date: 19th May 2025 or 16th June 2025
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put people first. It’s all about you.
You’ll need to be a people person, with great sales skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.
You’ll have previous sales experience
You’ll need resilient and to be persuasive
A ‘can do’ attitude and motivated to improve yourself
Able to meet targets
Excellent relationship building skills
We work together. Your team and the people you will work with…
We are looking to hire across two of our sales teams, when you apply we will review your preference alongside your skills and experience and determine the best fir for you.
Home Moves
This team manages inbound calls from:
- Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
- Landlords looking to close UW account in their name due to new tenants / sold property
- New Occupiers (tenants & owners) who move into a UW supplied property
- Estate Agents making us aware of new tenants in a UW supplied property
New and Customer Retention
This team manages inbound calls from:
- Potential customers who are enquiring about our services and looking to join us.
- Existing customers who have service(s) with us who have indicated that they are looking to either cancel a service or their whole account.
- Existing customers who are contacting us to add an additional service to their account.
We deliver progress. What to expect through the day as an Advisor:
Meet call handling KPIS such as a minimum of 5 calls per hour and 90% adherence
Hitting sales targets such as new customer or retention conversion %
Going through your outstanding tasks and call backs
Attend training and upskilling sessions
Team huddles
So why pick UW?
We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:
£26,800 plus commission
33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
A full induction and equipment provided with all costs covered by UW
Discount on our services
A matched contribution pension scheme and life assurance up to 4x your salary.
Employee Assistance Programme including free counselling and legal advice
Free virtual GP service plus discounts on healthcare and medical cash plans
Enhanced family-friendly policies, designed to help you and your family thrive.
Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
Ongoing learning, development and training to ensure you thrive in your role
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
