Job description
Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com
At Avery Dennison, some of the great benefits we provide are:
- Health & Wellness benefits starting on day 1 of employment
- Paid parental leave
- 401K eligibility
- Tuition reimbursement
- Employee Assistance Program eligibility / Health Advocate
- Paid vacation and Paid holidays
Job Description
Avery Dennison is seeking a Customer Service Representative to deliver exceptional support to our business-to-business (B2B) customers. In this remote role, you’ll be responsible for managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.
Key Responsibilities:
- Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
- Implement and execute customer service strategies that improve efficiency and the customer experience.
- Act as the main liaison between assigned customers and the marketing/sales teams.
- Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.
- Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.
- Support the implementation of marketing programs and responsiveness initiatives.
- Provide backup support to teammates during peak workloads.
- Collaborate with Sales to meet customer and business goals.
- Communicate supply chain issues and propose alternative solutions.
Qualifications
- High School Diploma or equivalent required; Bachelor’s degree preferred.
- Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations.
- Experience using Oracle or similar ERP systems is strongly preferred.
- Ability to lead customer-facing meetings independently with minimal supervision.
- Excellent verbal, written, and phone communication skills.
- Strong organizational, data entry, and prioritization skills.
- Must be detail-oriented and able to multitask in a fast-paced, remote setting.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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