Job description
We’re looking for a strategic, customer-obsessed leader to build and scale Account Management for our fast-growing Marketplace business. As Sr. Director of Account Management, you’ll own relationships with our largest and most strategic Marketplace partners—helping them succeed on the platform and translating their needs into operational and product improvements.
This is a foundational role reporting directly to the VP of Marketplace Operations, responsible for establishing the account management function, deepening engagement with REITs and enterprise clients, and building a scalable communication model that can grow with the business. You’ll act as the voice of our partners internally and will partner closely with Product, Success, Revenue Operations, and Marketing to ensure accounts realize the full value of our Marketplace.
If you thrive in fast-paced, matrixed environments and are excited to build a function from the ground up, we’d love to hear from you.
Key Responsibilities:
- Build and lead a high-impact Account Management function focused on REIT and enterprise Marketplace partners
- Develop scalable communication, onboarding, and engagement processes, including Marketplace SOPs, QBRs, and outreach cadences - you would be the leader of what and how we communicate with our customers and train others on how and what to communicate so every customer has a consistent experience and message with Marketplace (Sparefoot.com, SelfStorage.com, Storage.com, etc).
- Serve as the primary point of contact for our largest accounts—ensuring they are supported, heard, and growing on the platform
- Translate partner needs into actionable feedback loops across Product, GTM, and Operations
- Partner with Product and Operations to support pricing rollouts, adoption of new features, and resolution of reconciliation or billing issues
- Build deep relationships across partner organizations to position Storable as a strategic, trusted advisor
- Lead internal account health reviews and partner business reviews to surface insights and unlock growth opportunities
- Help shape the future structure and hiring plan for scaling account coverage across mid-market and long-tail partners
- Support the onboarding and enablement of internal Marketplace team members and Success partners
- Serve as a senior voice in cross-functional planning, aligning customer needs with strategic roadmap decisions
Requirements:
- 8–10+ years of experience in account management, customer success, or client services roles—preferably in SaaS, self-storage, subscription, marketplace, or B2B technology environment
- Proven experience managing large, strategic customer relationships, including C-level engagement
- Strong understanding of marketplace dynamics, supply/demand levers, and platform monetization strategies
- Experience collaborating cross-functionally with Product, Engineering, Marketing, and RevOps teams
- Excellent communication and relationship-building skills—able to translate customer needs into internal actions
- Track record of designing scalable customer-facing processes, SOPs, or account communication frameworks
- Comfort working in a fast-paced, high-growth environment with competing priorities and evolving structures
- Demonstrated ability to lead through influence and drive outcomes across functions and teams
Preferred Qualifications:
- Experience in the storage, real estate, or vertical SaaS industries
- Familiarity with pricing mechanics, revenue reconciliation workflows, or GTM enablement strategies
- Exposure to marketplace operations, supply-demand management, or dual-sided platforms
Prior experience building or scaling a new function or team from the ground up
- Experience working with REITs, large operators, or other complex B2B customer segments
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.
About Us:
At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com.
At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.
Benefits and Perks:
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification.
Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company’s name for any dubious purpose, please immediately report the incident to [email protected]
Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.
Potential Pay Range
$130,000—$160,000 USD
