Help Scout

We offer customer communication software, including a shared inbox, help center (knowledge base), and live chat. Our platform helps teams manage customer conversations efficiently. We also include AI tools like an AI assistant that can resolve routine requests, recap threads, edit and translate replies, and create first drafts.

Beyond these, we provide features for managing customer accounts for full context, automating workflows, and using saved replies. We support multiple inboxes and various channels such as social media and Shopify. Our Beacon tool is an embeddable support hub that gives instant AI-powered answers or connects customers to human help. We also offer in-app messages for onboarding, collecting feedback, and sharing updates.

Our reporting tools help you analyze support volume, response times, and team performance. We also have features for automatic message assignment and custom views. Help Scout integrates with over 100 other tools. Since our founding in 2011, more than 12,000 businesses in over 140 countries, including Buffer, GrubHub, and AngelList, have used our platform for over 950 million customer conversations.

Our mission is to help businesses create great customer experiences through our communication platform. We believe every customer deserves to be treated like a person, and businesses shouldn’t have to sacrifice experience quality as they grow. This belief has guided us since our founding in 2011.

Our core values include being Happy to Help, which means offering support and empathy. We also value Craft over Convention, encouraging ambition and high standards. We believe in Progress not Perfection, focusing on continuous iteration and learning, and we champion Ownership of the Outcome, emphasizing accountability, trust, and long-term impact.

We’re a fully remote company with 140 employees working from over 115 cities worldwide. We’ve been remote-first for over a decade.

Our culture is customer-first, focused on sustainable growth, and always puts our people and values first. Our teams are driven by helping customers succeed and providing positive experiences.

Our work environment values craft, accountability, collaboration, support, ownership, and continuous learning. We aim to create a workplace where everyone can thrive, fostering a friendly, hardworking, and empathetic team. Our leadership is dedicated to creating exceptional customer experiences.

We offer competitive salaries, calculated with an internal, transparent formula. Our employees get flexible time off and 12 weeks of fully paid parental leave for new parents, which includes adoption and foster care.

For remote work, we provide a home office stipend and a co-working stipend of up to $300 per month. We also offer an annual professional development stipend of $1,800.

U.S. and Canadian employees and their families receive top-tier health, vision, dental, life, and disability insurance. We provide retirement savings with a 1% match for U.S. and Canadian teammates. All team members receive equity through stock options, with a public formula for grants. We also offer various wellness resources.