Job description
Location: Remote
Reports To: Director of Account Management
Type: Full Time | High Impact| Quota-Carrying About Drips:
Drips is a fast-growing, tech enabled managed service transforming how health plans engage their members at scale. Our member engagement solution drives measurable outcomes across the member journey, helping national, regional, and local health plans improve Stars, HEDIS, HOS, Medication Adherence, acquisition, and retention strategies.
Our work in direct collaboration with our healthcare customers directly impacts quality scores, member experience, revenue protection, and operational and administrative expenses, making Drips an indispensable partner in today’s value-driven landscape.
Job Overview:
We are seeking a driven Senior Account Manager with healthcare experience to join our growing team during a critical phase of growth. The role is built for a relationship first leader who thrives on growing and expanding existing accounts, retaining high-value clients, and consistently delivering impact at scale across our health plan partners.
You’ll serve as the strategic point of contact for several strategic accounts – specifically national, regional, and local health plans - working closely with Drips VP of Enterprise Accounts to identify expansion opportunities and ensure alignment to value. Success in this role means proactive leadership, developing and executing account plans with a sharp eye for growth, and the ability to navigate complex health plan organizations with confidence and precision.
What You’ll be Responsible For:
- Manage a portfolio of strategic accounts: executive relationships, expanding our footprint, retention, and delivering on key performance objectives.
- Partner with client stakeholders (SVPs and Directors of Stars, Quality, Digital, Population Health, etc.) to identify and execute on expansion opportunities tied to measurable outcomes.
- Lead strategic account planning and quarterly and annual business reviews that highlight value, build trust, and set the stage for long-term growth within our Voice-of-Customer initiatives.
- Convert Voice-of-Customer feedback into actionable strategies and Objective Key Results (OKRs) to improve outcomes and deepen relationships.
- Maintain account health by actively mitigating risks, aligning on goals, and ensuring seamless delivery in collaboration with Services and Product teams.
- Forecast and report on renewal and expansion pipeline, ensuring visibility and accountability across the business.
- Generate and maintain a strong expansion pipeline, converting qualified expansion opportunities into measurable bookings.
- Forecast accuracy and maintain CRM discipline on opportunity progress.
What You Bring:
- 5–10+ years of enterprise account management experience, or consultative enterprise sales.
- Experience in healthcare, health plans, and tech-enabled services (preferred).
- Consistent sales quota achievement and Gross and Net Retention success.
- Ability to monitor client health, proactively mitigate risk, and have rigor around problem-solving.
- Proven ability to sell $1M+ multi-year expansion deals with complex sales motions and 4 – 6+ month cycles.
- Deep understanding of payer market dynamics, complexities, and decision-making structures who can advise clients with expertise.
- Command and executive presence with the ability to lead strategic conversations SVP decision-makers.
- Embraces and contributes to high-performance culture, grounded in team collaboration, discipline, accountability, integrity, and a high drive.
- Proven natural leader with the ability to influence and elevate the team around them.
- Strong communication and account planning discipline and execution.
Why Join Us?:
- Category-defining company solving meaningful problems at scale
- Partner with leading health plans on initiatives that matter
- Enterprise sales with purpose
- High performance culture and value-driven teams
- Competitive base + uncapped commission upside
- Unlimited PTO
