Job description
Location: London (Hybrid) | Practice Area: Technology & Engineering | Type: Permanent
Lead Microsoft Dynamics solutions that drive digital change in finance.
Who are Capco Architects? We are a team of people who are curious and willing to never stop learning. We have a passion for new technologies and understand how they can help deal with today’s business challenges. We have confidence in our ideas but we are modest about how we conduct ourselves. We have a proactive, innovative and flexible working style with a teaching mindset; coaching our junior architects through their work.
The Role
We are looking for a Senior Dynamics Architect with deep expertise in Microsoft technologies to deliver impactful solutions across the financial services sector. This role offers the opportunity to shape next-gen customer and business platforms, using D365, Power Platform, and Azure services. You’ll lead architecture design, support delivery governance, and mentor future technical leaders in a collaborative, outcomes-driven environment.
What You’ll Do
Architect and lead the delivery of D365 Customer Service solutions across enterprise environments
Translate business requirements into actionable technical designs using the Microsoft ecosystem
Design robust integration solutions with foundational systems like Active Directory and Exchange
Leverage Power Platform components including AI Builder, Power Automate, and Dataverse
Provide technical leadership and assurance, mentoring junior engineers and architects
What We’re Looking For
Extensive experience in D365 Customer Service and Microsoft cloud services
Strong background in integration design, case management, SLA handling, and contact routing
Proficiency with Dynamics/Power Automate connectors and configuration best practices
Understanding of FS business processes, particularly in Capital Markets and back-office functions
Excellent communication skills and experience presenting to stakeholders and clients
Bonus Points For
Ability to lead delivery governance, ensuring quality and alignment to strategic goals
Hands-on experience configuring AI Builder for entity extraction and classification
Familiarity with Dataverse implementations within complex enterprise solutions
Experience building PoCs and demos to showcase product capabilities to stakeholders
Background in agile delivery environments and client-facing consulting roles
Why Join Capco
Deliver high-impact technology solutions for Tier 1 financial institutions
Work in a collaborative, flat, and entrepreneurial consulting culture
Access continuous learning, training, and industry certifications
Be part of a team shaping the future of digital financial services
Help shape the future of digital transformation across FS & Energy
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick: workshops, certifications, e-learning - your growth, your way. Also, Business Coach assigned from Day One:Get one-on-one guidance to fast-track your goals and accelerate your development.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.
