Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Are you passionate about Agile delivery, technology, and making a real impact at scale? Join NICE, a global enterprise software leader, as a Lead Business Analyst on our global ALM (Application Lifecycle Management) team. In this unique and high-impact role, you’ll help shape and drive Agile processes across all R&D units at NICE, influencing over 6,000 employees worldwide.
This is more than just a Business Analyst role — it’s an opportunity to be deeply involved across the entire software development lifecycle, from requirements and planning to development, testing, and deployment, while working with cutting-edge cloud-based tools and systems. You’ll lead Agile delivery initiatives, optimize development workflows, and work alongside a dynamic, collaborative team with exceptional spirit and energy.
How will you make an impact?
- Lead the global ALM team in driving Agile best practices, managing backlogs and sprints, and facilitating key ceremonies.
- Serve as the primary liaison between ALM and R&D stakeholders across NICE business units.
- Collaborate with cross-functional teams to define requirements, align priorities, and guide technical discussions.
- Own the governance and optimization of critical cloud-based ALM tools, including Jira, Confluence, GitHub, Bitbucket, Veracode, SonarQube, Docker, Monitaur, and more.
- Continuously identify and eliminate delivery bottlenecks, championing process improvement and innovation.
- Foster a culture of accountability, creativity, and team empowerment.
Have you got what it takes?
- 4+ years of experience as a Scrum Master, Product Owner, or similar Agile leadership role in a technical environment.
- Proven success in managing Agile delivery and leading technical projects end to end.
- Deep knowledge of Jira Cloud architecture and ecosystem (Hands-on expertise – advantage)
- Strong organizational and communication skills, with the ability to lead cross-functional teams and manage complex initiatives.
- Experience with cloud-based systems and modern software development tools.
- Analytical mindset with a proactive, solution-oriented approach.
- Strong interpersonal skills and fluency in English and Hebrew, both written and spoken.
You will have an advantage if you also have:
- Experience in product management or strategic business analysis roles.
- Background in global enterprise environments, working across multiple time zones and cultures.
- Experience leading Agile ceremonies and coaching teams on Agile principles.
What’s in it for you?
Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7186
Reporting into: Manager, Business Applications, ALM
Role Type: IC
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
