Job description
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
Our Senior Business Development Executive will operate remotely OR be based out of one of our major Canadian office locations - Vancouver, BC or Toronto, ON.
The Opportunity
TELUS Digital and Local Measure have partnered closely in an effort to elevate our GenAI-Fueled CX with Engage Platform Integration. For more information, check out our press release.
We are looking for a strategic and results-driven Sales Leader to spearhead the growth of TELUS Digital implementation services alongside Local Measure’s Engage platform and Amazon Connect. This role will lead go-to-market efforts, develop key partnerships within the AWS ecosystem, and drive customer success in modernizing contact centers and transforming customer experiences. This is a high-impact opportunity for a sales leader passionate about cloud contact center solutions and digital transformation.
Responsibilities
- Lead and scale the Local Measure / Amazon Connect sales practice across target regions and industries
- Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion
- Recruit, mentor, and lead a high-performing sales team specializing in cloud contact center technologies
- Drive sales opportunities in collaboration with AWS account teams, partners, and internal stakeholders
- Develop and execute strategic sales plans that align with organizational objectives and market trends
- Present and demonstrate the value of Engage for Amazon Connect to prospects, customers, and partners
- Cultivate deep relationships with AWS and other ecosystem partners to drive joint success and co-selling opportunities
- Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space
- Partner with marketing, product, and customer success teams to align sales efforts with broader go-to-market strategies
- Consistently meet or exceed revenue targets and performance goals
Competencies
- 7+ years of Amazon Connect sales experience
- Strong knowledge of Amazon Connect and the broader cloud contact center landscape, and, ideally, knowledge of the Local Measure / Amazon Connect value proposition
- Proven success in meeting and exceeding sales targets in complex B2B environments
- Demonstrated ability to build, lead, and motivate high-performing sales teams
- Excellent communication, presentation, and executive-level relationship-building skills
- Experience managing long and complex sales cycles, including stakeholder alignment and negotiations
- Strong analytical, strategic thinking, and problem-solving capabilities
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field
Bonus Competencies
- Experience with Local Measure’s Engage platform or similar omnichannel customer engagement tools
- AWS certifications or a deep understanding of the AWS ecosystem
- Familiarity with contact center operations, customer service workflows, and industry best practices
- Background in partner ecosystem development and co-selling strategies
- Proficiency with CRM systems and sales enablement tools
- MBA or advanced degree in a relevant field
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
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What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental
- 401K matching
- Employee Share Purchase Plan
- Competitive PTO Policy
- Employee Assistance Program (EAP)
- Life & Disability Insurance
- And more!
Annual Performance Bonus
This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.
Annual Base Salary Range (Commission Eligible)
$132,000—$165,000 CAD
