Job description
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. We help organizations modernize their enterprise systems by leveraging world-class platforms like ServiceNow, SAP, and Salesforce—enabling seamless, intelligent, and scalable operations at enterprise scale.
Location & Flexibility
Our Enterprise Applications Solutions Architects are key contributors to the success of enterprise transformation programs. This role will prioritize candidates able to maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). Locations include Boston, MA; Charlottesville, VA; or Durham, NC. We are also open to candidates based remotely in the U.S.
The Opportunity
As an Enterprise Applications Solutions Architect, you will drive innovation and transformation through the design and implementation of complex enterprise platforms such as ServiceNow, SAP, or Salesforce. You’ll work closely with internal teams, partners, and clients to architect scalable solutions that modernize legacy systems, automate workflows, and improve enterprise efficiency. This is a pivotal role blending pre-sales support, technical leadership, and strategic consulting.
Responsibilities
Lead discovery sessions to understand client business processes, pain points, and system environments
Architect end-to-end enterprise solutions using ServiceNow, SAP, or Salesforce (based on area of expertise)
Translate business needs into detailed system requirements, solution designs, and integration plans
Support sales efforts by creating compelling proposals, demos, and proof-of-concepts
Collaborate with cross-functional teams (engineering, product, project management) to ensure alignment and feasibility
Drive data and systems integration across ERP, CRM, ITSM, HR, and Finance ecosystems
Serve as a trusted advisor, recommending best practices for platform usage, configuration, and extensibility
Stay current with platform roadmaps, trends, and emerging capabilities to inform architecture decisions
Mentor junior consultants and engineers in platform capabilities and enterprise application design
Qualifications
7+ years of experience in solution architecture, enterprise applications consulting, or platform implementation
Deep expertise in one or more enterprise platforms: ServiceNow, SAP (S/4HANA, SuccessFactors, etc.), or Salesforce (Sales, Service, Experience Cloud, etc.)
Strong grasp of enterprise system design, including workflow automation, data modeling, integrations, and API usage
Proven ability to lead large-scale implementation and transformation programs
Experience working with cloud platforms (AWS, Azure, GCP) and modern development practices
Strong analytical thinking and problem-solving skills applied to enterprise-level challenges
Excellent communication and presentation skills for both technical and executive audiences
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Bonus Points
Platform certifications (e.g., ServiceNow Certified Implementation Specialist, Salesforce Application Architect, SAP Certified Solution Architect)
Experience in regulated industries (e.g., telecom, finance, healthcare) and related compliance standards
Knowledge of agile delivery methods, enterprise change management, and DevOps integration
Familiarity with middleware, data lakes, and enterprise reporting tools
Experience migrating from legacy systems (e.g., Siebel, PeopleSoft, Remedy) to cloud-native platforms
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All employment decisions are based on qualifications, merit, and business needs, without regard to race, gender identity, sexual orientation, disability, or any other characteristic.
What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Parental Leave
- Employee Share Purchase Plan
- Employee Assistance Program (EAP)
- And more!
*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.
USA Pay Range
$185,000—$200,000 USD
