Job description
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group– the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers, and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.
The Senior Communications and Training Manager will be instrumental in elevating dealer communications, improving campaign efficiency, managing territories, and equipping our dealers with the skills they need to turn leads into sales. This pivotal position directly contributes to the triumph of the company’s National Lead Program. In this role, the Senior Communications and Training Manager will advance the goals and success of the program by sharing insights on campaign performance, engaging in effective project management, and working hand-in-hand with dealers to enhance conversion rates.
Key Responsibilities:
Manage all communications directed to the National Dealer Network
Lead dealer training initiatives aimed at converting leads into sales
Organize and facilitate monthly/quarterly success calls with each dealer in the network
Implement and supervise the collection of results through the integration of various CRMs
Enhance lead conversion based on ROI metrics for our dealer network
Oversee the overall management of dealer territories and provide data on open markets
Offer monthly forecasts based on dealer territory analysis
Supervise the performance of dealer and vendor Call Centers
Oversee all call auditing processes to assess campaigns and dealer performance
Transform data into clear and actionable recommendations
Ensure the coordination and timely completion of projects, staying within budget and scope
Act as a trusted advisor to our dealer network, recognized as the go-to resource for fast, reliable communication - building strong relationships and ensuring swift, clear communication that drives alignment and trust.
Serve as primary point of contact for cross-functional teams, ensuring rapid streamlined communication across externa and internal departments
Education Qualifications / Requirements:
5+ years of work experience or equivalent combination of education and experience are required
5+ years in home improvement marketing training and leadership roles
Experience working in a high-volume, fast-paced environment
Bachelor’s degree is preferred
Knowledge, Skills and Abilities:
- Exhibits a strong sense of urgency and is driven, with a keen eye for detail
- Exceptional interpersonal abilities with a knack for fostering collaborative relationships
- Outstanding skills in verbal presentations, group dynamics, and facilitation
- Takes initiative in tackling challenges and finding solutions
- Advance in MS Office
- Knowledge of CRM, Call Center and 800# Provider systems
- Will be required to perform other duties as requested, directed or assigned
The compensation package starts at $107,000+, based on experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with matching)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
