Job description
Job Description
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you’re near one), at home or a bit of both, it’s up to you.
What you’d be doing in this role
As Canva continues to scale, change remains part of our DNA—and we like to think that’s all part of the fun. What you’ll work on when you start will likely evolve over time, but here’s a flavour of what’s ahead.
As a Senior Data Scientist in the Conversational Experience (ConX) Group within GenAI, you’ll play a key role in shaping how we use data to enhance conversational design, support data-informed decision making, and achieve our strategic AI adoption goals.
In April 2025, we launched Canva AI—a conversational tool for design, coding, and writing, located right at the top of Canva’s homepage. Now, we’re looking for someone to help us understand what’s working, what’s not, and how we can make it even better. We’ve started building a treasure trove of data—now it’s time to turn that data into insights.
At The Moment, This Role Is Focused On
Your primary goal will be to uncover opportunities for the business to grow and to provide concrete recommendations as to how to realise those opportunities, that is, to influence the product roadmap using data. You will do this by:
- Driving a Data-Centric Approach
You’ll be the force behind our data-first culture in ConX. Your objective is to harness data to provide ConX leaders and collaborators with actionable insights, enabling informed, impactful decision-making.
- Being a Strategic Thought Partner
You’ll collaborate closely with Product, Engineering, and Design to identify opportunities where data can guide more strategic decision-making.
- Generating Strategic Insights
By combining deep product knowledge with data, you’ll uncover insights that help grow AI usage and improve conversational design features—giving us a better understanding of both Canva and our customers.
- Designing Experiments
You’ll design and run experiments based on hypotheses formed through user research and your own insights. You’ll analyze the results and help steer next steps.
- Influencing with Metrics
You’ll define and build goal metrics, forecast and set targets, design analytic events to track feature usage, and integrate them into dashboards. These tools will help diagnose high-level issues and guide business decisions.
- Supporting with General Data Needs
You’ll help teams access the data they need on feature usage to make informed decisions. You’ll also look for ways to streamline this process—such as enabling self-serve solutions.
- Building Dashboards
You’ll build and maintain dashboards for your group’s initiatives—and make them look good. You don’t need to be a designer, just someone who enjoys building cool, functional things.
- Working with Natural Language Data
At ConX, we help users design through conversation. You’ll work alongside a large team of machine learning engineers focused on understanding user intent and improving conversational flows.
You’re probably a match if
- You have a proven track record of using data to influence business decisions and drive growth.
- You bring strong technical fundamentals: hypothesis-driven problem solving, SQL, numerical reasoning, metric design and forecasting, insight generation, and data storytelling.
- You have experience with experimentation, designing analytic events, and working with data warehouses.
- You’ve worked with large datasets, and are comfortable in R or Python.
- You have experience in a tech company that builds customer-facing web or mobile products, and understand industry concepts like product funnels and event tracking.
- You have excellent soft skills: attention to detail, clear communication (both written and verbal), and the ability to translate complex data into compelling narratives.
- A background in a STEM field (especially mathematics or statistics) is a plus.
- Experience or interest in working with large language models (LLMs) and generative AI tools is desirable.
About the team
The Conversational Experience group at Canva is dedicated to transforming how users interact with our platform through innovative conversational AI solutions. Our mission is to create intuitive communication channels that enhance engagement and simplify the creative process. By leveraging the latest in natural language processing and machine learning, we design systems that anticipate user needs and respond in real time - making Canva more accessible, intelligent, and enjoyable for everyone.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
