Job description
Join our award-winning A-Team!
Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you.
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.
Position Overview:
Senior Dealer Relations Consultant will play a critical role in developing and maintaining strong relationships with our dealer groups, ensuring that they receive the support and solutions they need to succeed. This position requires excellent communication skills, an understanding of the automotive industry, and a passion for driving client success. This person will work closely with our dealer groups, internal teams, and leadership to deliver exceptional service and promote our platform’s capabilities. They will assist the Dealer Relations Consultants, DSM’s, and VP’s with various duties such as but not limited to contracts, presentation preperation, marketing calendars, real-time settings adjustments, adding new users, scheduling and performing web training. This individual is a holistic cornerstone for the field team to provide White Glove Service.
Key Responsibilities:
- Client Relationship Management: Build and maintain long-term, trusted relationships with dealer group clients to ensure satisfaction and success.
- Consultative Sales & Support: Act as a trusted advisor for dealer groups, identifying opportunities to leverage our marketing and SaaS solutions to drive business results.
- Account Management: Oversee the full client lifecycle for dealer groups, from onboarding to ongoing support, ensuring that clients achieve their marketing and sales goals.
- Product Expertise: Understand our platform’s capabilities and offerings in depth to assist clients in utilizing the tools to their maximum potential.
- Client Success: Proactively monitor client usage and performance metrics, providing feedback, reporting, and ongoing recommendations to ensure optimal outcomes.
- Problem Solving: Act as the point of contact for escalated issues, quickly addressing concerns and providing resolutions to maintain strong client relationships.
- Collaboration: Work cross-functionally with internal teams (Sales, Marketing, Support, Product, etc.) to ensure that dealer group clients are receiving tailored solutions and timely updates.
- Market Intelligence: Stay up-to-date with industry trends, competitive landscape, and best practices to provide valuable insights to clients and enhance our offerings.
- Training & Education: Facilitate webinars, one-on-one training sessions, and knowledge sharing for dealer groups to ensure they are maximizing the platform’s full potential.
Work from Here
At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.
