Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
About Vonage
At Vonage, we’re reimagining how businesses connect with their customers in a fast-paced, cloud-first, AI-driven world.
Our Applications Business Unit delivers industry-leading Unified Communications (UCaaS), Contact Center (CCaaS), and AI solutions tailored to mid-sized and enterprise organizations. We are investing heavily in transforming our North American Sales organization—and we’re looking for proven, transformational sales leaders to help shape our next chapter of growth.
Why This Role Matters
The Senior Director, Mid-Market & Enterprise (MME) Sales – West Region is a key strategic leadership role responsible not only for regional sales success but also for helping drive national MME alignment, transformation execution, and improved sales productivity across North America.
This role leads the West MME sales team while also serving as a cross-regional leader, supporting the Head of Sales in advancing GTM transformation initiatives, creating consistency across regions, and championing a culture of execution, accountability, and winning.
You’ll work closely with peers across regions, Product, Marketing, Channel, Sales Operations, and Customer Success to drive integrated go-to-market strategies aligned to Vonage’s five-year growth plan.
This is a high-impact, visible leadership position with the opportunity to influence and shape the future of the Vonage North American business.
What You’ll Do
Regional Leadership
- Own the sales strategy, execution, and revenue performance for the West MME region.
- Lead a team of Mid-Market & Enterprise Account Executives across key verticals such as Healthcare, Financial Services, Retail, Manufacturing, and Technology.
- Recruit, onboard, coach, and retain top sales talent, fostering a high-performance, customer-centric culture.
- Deliver against pipeline generation targets, bookings, and net new revenue goals, aligned to regional quotas and national KPIs.
Transformation & National Leadership
- Serve as a national MME leadership team coordinator, helping drive execution consistency across all MME regions.
- Champion pipeline health, vertical strategy execution, sales process discipline, and multi-product selling (UCaaS, CCaaS, AI).
- Partner directly with the Head of Sales to identify gaps, remove barriers, and drive continuous improvement across the North American MME sales organization.
Strategic Execution
- Lead local and regional go-to-market planning, ensuring deep alignment with Channel, Alliances, Marketing, and Sales Engineering.
- Engage directly with customers, partners, and cross-functional teams to drive large, strategic wins that advance the Vonage brand.
- Forecast accurately and maintain operational excellence through disciplined CRM usage and data-driven sales management.
What You’ll Bring
- 8+ years of progressive sales leadership experience within high-growth SaaS, UCaaS, CCaaS, or enterprise technology companies.
- Track record of building and leading high-performing sales teams that consistently exceed quota and pipeline targets.
- Deep expertise in mid-market and enterprise sales motions, with the ability to drive complex, multi-threaded deals.
- Experience with pipeline generation strategies and driving 4x coverage models.
- Strong operational discipline around forecasting, CRM utilization (Salesforce preferred), and data-driven decision-making.
- Demonstrated success driving go-to-market transformation initiatives and building cross-regional or national programs.
- Experience working in vertical-focused sales models preferred.
- Outstanding leadership, communication, collaboration, and executive presence skills.
- Bachelor’s degree required; MBA or advanced degree preferred.
Why You’ll Love Working at Vonage
- Competitive base salary and uncapped performance-based incentives.
- Comprehensive health, dental, vision, and life insurance benefits.
- Unlimited discretionary time off and tuition reimbursement.
- Flexible remote working model with travel as needed to drive customer and team engagement.
- Career growth opportunities within a high-investment, high-visibility transformation environment.
- The opportunity to directly impact the success of Vonage’s North American growth strategy and be a key part of shaping its future.
Now’s the Time.
Lead the charge. Transform the future. Build something extraordinary. Join Vonage—and help us build the future of business communications.
#LI-MR1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
