Senior Engagement Manager

  • Remote - Vietnam

Remote

Customer Service

Senior

Job description

Responsibilities:

·Develops detailed IT work plans, schedules, project estimates, resource plans, status

reports and lead the team in developing a detailed project plan.

·Review project plans to determine the time frame, costing, and the procedures for

accomplishing the projects.

·Provides expertise in area and an advanced level of understanding of the principles of IT

project leadership.

·Possesses a comprehensive understanding of how own area and others (i.e., architecture

or infrastructure) collectively integrate to contribute towards achieving business objectives.

·Conduct timely project reviews to recommend any changes to project schedules, cost or

resource requirements.

·Document issues and risks that affect implementation.

·Work with the technical team to ensure that the requirements gathered are realistic and

implementable.

·Establish and maintain good business relationships with stakeholders to influence and

achieve business goals.

·Hold regular status update meetings with team.

·Learn and be able to contribute and communicate improvements to the existing working

processes.

Desired Skills:

·Excellent written and oral communication skills, with a demonstrated ability to discuss

and advance complex policy concepts with diverse stakeholders at various levels.

·Technical acumen and ability to represent to both technical and policy audiences.

·Ability to operate in a fast-paced, high-pressure environment working on cutting-edge

technology and security policy matters, where ambiguity is the rule rather than the exception.

·Comfort working with a broad range of teams and diverse views and cultures, and

experience in driving collaboration and consensus.

·Willingness to experiment and try new things, and to learn quickly from failure and/or

mistakes.

·Candidates with PMP or ITPM certifications are preferred.

·Experience with Data Analytics / Data warehousing / Cloud Computing projects are

preferred.

Qualifications:

·6-10 years’ experience in project management.

·Bachelor’s/University degree

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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