Job description
About the Role
Reports to: Director of R&D Ops
We are hiring a Senior Engineering Operations Manager to drive operational excellence across Engineering, Product, and Design (EPD). Reporting to the Director of R&D Operations, you will play a critical role in scaling our delivery capabilitiessystems, planning and executionAgile practices, and DevOps culture across a growing organization of 40+ cross-functional teams.
You will build the structures, rituals, and enablement programs that allow innovation to thrive while ensuring our teams deliver impactful, customer-centric solutions with high quality, autonomy, and speed.
This is a high-visibility, hands-on role where you’ll work closely with senior engineering and product leaders to shape how we operate and grow.
Key Responsibilities
Delivery and Program Operations
- Coordinate and support complex cross-functional programs across multiple engineering, product, and design teams, ensuring efficiency, visibility, and timely outcomes.
- Embed DevOps principles and continuous delivery practices into how we plan, build, and ship software.
- Identify and remove bottlenecks in our delivery pipelines, improving speed to market without sacrificing quality.
- Build and maintain scalable frameworks for operational reviews, release readiness, and quarterly/annual planning.
Agile and DevOps Practices
- Champion Agile delivery practices across EPD, coaching teams and leaders to drive iterative delivery, customer focus, and technical excellence.
- Foster a DevOps-first culture focused on automation, resilience, observability, and continuous improvement.
- Facilitate training, workshops, and communities of practice to uplift Agile and DevOps maturity across teams.
Systems, Tooling & Metrics
- Evaluate, implement, and evolve tooling that enhances team collaboration, operational visibility, and reporting (e.g., Jira, Confluence, CI/CD platforms, observability tools).
- Partner with the Director of R&D Ops to define KPIs and delivery health metrics (time to market, incident rate, team health, velocity, operational quality).
- Maintain centralized knowledge resources to share best practices, onboarding guides, and operational documentation.
Operational Excellence
- Lead initiatives to optimize planning cycles, release processes, incident management, and postmortem practices across R&D.
- Support the scaling of the EPD operating model as the organization grows in size, scope, and complexity.
- Drive a culture of shared ownership, transparency, and continuous learning across Engineering, Product, and Design.
What We’re Looking For
Must-Haves
- 7+ years of experience in engineering operations, program management, DevOps enablement, or similar roles in a tech-driven environment.
- Proven success coordinating complex cross-functional delivery programs with structured execution and stakeholder alignment.
- Hands-on experience evolving Agile practices and DevOps operating models within growing product organizations.
- Systems thinker who can design, scale, and optimize workflows across large, interconnected teams.
- Strong facilitation, communication, and storytelling skills—able to influence across technical and non-technical stakeholders.
- High empathy for internal users (engineers, PMs, designers) and a focus on customer impact.
- Practical experience with delivery tooling and DevOps enablement platforms (Jira, GitOps, monitoring, CI/CD systems).
- Experience with knowledge management, internal enablement programs, or operational excellence initiatives at scale.
Nice to Haves
- Certifications in Agile, Program Management, or DevOps (e.g., LeSS, CSM, DASA DevOps Leader, etc).
Why Join Us
At PandaDoc, we believe scaling intentionally is as important as building great products.
As a Senior Engineering Operations Manager, you’ll help us create the systems, rhythms, and culture that empower our EPD teams to deliver impactful solutions at speed and scale—bringing operational clarity, technical resilience, and a strong delivery mindset to everything we do.
